Emergency contact numbers for tenants
In the event of a serious problem regarding your property and when Imagine offices are closed, please note the emergency contact details below.
Your responsibilities
These numbers should only be used in an emergency. In the event the problem is not deemed an emergency or where the fault is as a result of damage or something that is not the responsibility of your landlord, you may incur a charge for any callout.
As a tenant, you have a duty to minimise expense to your landlord. Before calling an emergency contractor, please check any manuals you've been supplied with.
In the event of electrical failure and where it is safe to do so, please check trip switches and fuses.
In the event of loss of heating, do check the boiler/timer manual and revisit the settings before calling our contractors.
Should a leak occur, please try and isolate the water supply using the stopcock to prevent additional damage.
Contact numbers
The following contractors provide emergency cover, including any holiday periods:
If your emergency relates to gas and you have British Gas cover, call 08459 500 400.
If you need an electrician, plumber, window glass repair or a locksmith, please call our contractor 'Blue Flame' on 01923 219000. Please note that Blue Flame are instructed to only complete temporary repairs at emergency rates and will return to finish a full repair in normal hours.
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