Click here to view our Current Ombudsman Survey Performance

Estate Agency Ombudsmen

These days Estate Agents have to be a member of a redress scheme for the public to take their grievances. By far the most recognised is The Property Ombudsmen. Additionally this scheme is approved by the OFT. Imagine proudly declare their membership of the Property Ombudsmen Scheme. On top of this we have also signed up to a Code of Practise that requires us to provide additional consumer protection that goes beyond those required by law. The full breakdown of the history, remit and contact details for this body are available on their own website that you can reach by clicking on their logo. Letting Agents do not have to be a member currently, but in November 2009 Imagine have upgraded our membership to include our Lettings business as well to give extra protection for our clients.

In summary, The Property Ombudsmen act as an arbiter in disputes between estate / lettings agents and clients. If the agent is found not to have adhered to a strict code of conduct then they can fine that agent to the benefit of the client. The scale of the fine is dependent on the severity of the wrong doing.

Imagine have taken the principal a step further. We invite every single buyer and seller to comment and feedback on our service, in confidence, on an Ombudsmen produced questionnaire. The results of this are then recorded independently and made available for public scrutiny on the attached link below.

No longer do you have to take an agents word for it - you can actually see what the clients think themselves. We have no way of influencing or manipulating the results, they are as fair an assessment of our standards as you could witness.

You are likely to find that very few of our competitors leave themselves open to this level of scrutiny - read in to that what you will...

From the time of writing this I will have no idea of what score we will be achieving - I hope my confidence in our product isn't misplaced - I'll let you the clients be the judge of that.

Mike Cole
Owner
Imagine