Tenants Guide

Tenants guide

If you choose Imagine for your new rental property, we’ll do everything to ensure that your move is as smooth and stress-free as possible, so the information listed below explains all the main processes and fees you can expect. As part of this, you’ll receive a copy of the latest 'How to Rent' guide. If you’re in doubt about anything at all, please ask - we’ll be more than happy to answer any questions or concerns you may have. If you’re looking for a property to rent, start your search here.

The Imagine Lettings team is experienced in all areas of the rental market. We know what you’re going through because we’ve been there too! You can trust us to ensure we’ll take your individual needs into consideration and treat you honestly.

Securing your property

The rental market moves very quickly and it can be frustrating when someone else pips you to the post for a property you really like. The best way to stop this happening is to bring along a holding deposit to the viewing so, if you like it, you can reserve it there and then. The money will be deducted from your security deposit which is payable later.


We need references for everyone over the age of 18 who will be residing at the property. A referencing fee per person is payable. You’ll be asked to fill in a referencing form, then checks will be made on your employment status, current accommodation and credit status. We’ll also need two forms of ID: one photo ID (driving licence or passport) and something with your current address on it (bill, bank statement etc).The referencing process usually takes about 7 working days.

If you’re concerned about any possible negative issues, it’s better to raise these in advance so we can see if we can manage a way round them for you. This could also save you unnecessary expense later on.

Security deposit / Advance rent

You’ll be asked to pay a month’s deposit, plus one and a half month’s rent in advance. After this you will then pay the rent monthly and your final payment at the end of the tenancy will only be half a months rent. Payment can be made by bank transfer, debit/credit card or cheque (a cheque is not accepted for move in monies as cleared funds are required). Please note that card payments may be subject to a small handling charge.

What happens next?

Once your references have been satisfactorily completed, we’ll ask you to sign a tenancy agreement. There will be three copies of the agreement: one for you to keep, one for us, and one for your landlord.

This document is there to protect all parties and to comply with the law in relation to letting. If you have any queries about this, we’ll be happy to answer them for you.

If you’ve moved in after 1st October 2015, you should also receive a copy of the EPC (energy performance certificate) and a gas safety certificate (if the property has gas installed).

When can I move in?

When you pay your deposit, we’ll ask you when you’d prefer to move in. We’ll then liaise with the landlord to see if this is possible.

You can collect the keys on the agreed move in date, as long as full payment of the deposit and rent in advance has cleared. We’ll photocopy the keys and ask you to sign this to confirm receipt of them. Please note that an extra deposit may be applicable if you’re renting a flat/apartment.

Do I need insurance?

You should take out contents insurance to cover your personal possessions. Make sure your minimum cover is for £2,500 to cover for any accidental damage to the fixtures and fittings. You are legally responsible for these under the assured short hold tenancy agreement you’ll sign. This will also help to protect your deposit.

Check-in, Inventory, and Check-out

The inventory is a detailed report of all the items in the property, together with their condition. On the day of your move in an appointment will be made with an independent inventory clerk to go through the inventory report and sign it. This inventory report will be reviewed when you decide to vacate the property, so it’s in your interests to ensure you raise any concerns about the condition of the property at this stage.

Your landlord is responsible for the check in inventory payment and you’re responsible for the check out payment. This money will be taken from your deposit.

At the check in and check out meetings, the gas, electric and water meter will be checked and you’ll be asked to sign to confirm that you agree the readings.

Who do I contact, Imagine or the landlord?

Some of our landlords choose to have a managed service, whilst others prefer to deal with the maintenance themselves. On move in day you’ll be notified of who will be looking after you and their contact details.

No detail too small!

Here at Imagine, we’re on hand to answer any questions you may about renting a home. We pride ourselves on knowing the properties inside and out, so if you have any questions about anything from keys to which day the bins are collected, we’ll have it on record. Please just ask us.

Our commitment to you

We hope that with us, you’ll experience ‘the perfect move’. We understand what a stressful time this can be and will do everything to ensure your move goes smoothly. And if you’re happy with our service, please tell your friends and colleagues.

Enjoy your new home!

The Imagine Lettings team

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Bushey (all)
Carpenders Park
Hemel Hempstead (all)
Hemel Hempstead
Leverstock Green
Leighton Buzzard
Watford (all)
WD25 (All)
Garston / Leavesden
Bricket Wood
Abbots Langley
Kings Langley
St Albans
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