Reviews of Imagine's Letting Service
Reviews of our Lettings service

What you say about us (Lettings)

reviewed: 07-10-18
Watford Branch Very happy with the speed our property were rented. Special thanks to Harley who did absolutely great job. She is very nice person, professional, very approachable and always available to answer questions. She worked very hard to find a suitable and reliable tenant in a short time. Excellent work! We greatly appreciate it. We highly recommend Imagine in Hemel Hempstead.
reviewed: 15-08-18
Watford Branch

We had a small flat to let in Apsly. Randomly called Imagine offine in Hemel. Talked to Harley and was very pleased by her welcoming & professional yet friendly attitude. She set me T&C doc. I reviewd and asked for a face to face session. She spent more than an hour with my wife and I and addressed all our concerns with a smile and never got tired of our questions. We then received an amended T&C and signed up. She kept us in the loop at all time and always was there to address any issues we had. Few weeks later, suitable tenants were found and she arranged for us to meet up with them. We were pleased with them and gave the go ahead to finalise our the tenancy. All in all, it was a great pleasure and hassle free transaction and both my wife and I are very satisfied with Harley. Claire took over in the last stages as Harley was on holiday. Claire is also a great pleasure to work with and has a can do attitude. I will give Imagine 120% approval as they have gone over and above the normal duty to ensure all work is done smoothly and professionally. Fully recommanded to any prospective landlord.

reviewed: 07-08-18
Watford Branch

Excellent service and have always found a tenant for my properties.

reviewed: 13-06-18
Watford Branch

I cannot fault the Lettings team at imagine, they were very professional and was always happy to help at all times, Amber made me feel at ease when going through the whole renting process and was professional throughout, I would defiantly recommend imagine to my friends and family

reviewed: 12-06-18
Watford Branch

Excellent service. Everything always runs smoothly and efficiently.

reviewed: 30-05-18
Watford Branch

Jake agent really helpful guy friendly and very good customer service always trying to find the best way to help thank you very much Jake was a pleasure to meet you.

reviewed: 30-05-18
Watford Branch

I recently had the pleasure of working with Jake when looking for my home. From day 1, Jake was extremely responsive and had great suggestions for homes to view based on what I was looking for. All throughout the negotiations and closing Jake was there quickly handling any issues that may have risen. If the time ever comes when I will be looking for a new home, there isn't any question on who my estate agent will be!

reviewed: 29-05-18
Watford Branch Everyone we met from Imagine are professional and helpful. We highly recommend to our friends and relatives. Special thanks to Kelly Fordham for her superior caring to our post tenant services. She is Super :)
reviewed: 23-03-18
Watford Branch The house is amazing, well organised - good infrastructure. Liz was very friendly and approachable. Thank you for letting us to rent here. I would recommend this to my friends.
reviewed: 23-03-18
Watford Branch Great. Cant believe I'm moving into my dream apartment and at an affordable price too. Wonderful service from Imagine Living - friendly and helpful staff. Very impressed. Definitely recommend the scheme to others.
reviewed: 14-03-18
Watford Branch Overall experience has been very good, emails were responded to pretty quickly. Nana was very helpful at the start of this project. Liz has been fantastic. Very cheerful throughout and has made this less stressful.
reviewed: 14-03-18
Watford Branch Very good service from Imagine Living. Excellent - great experience!
reviewed: 09-03-18
Watford Branch From the beginning of my journey to this point Liz Treadaway has being a great support. Understandably leading up to moving in with completing all the required paperwork. I have made many panicked calls to Liz. At every point she has picked up in her calm reassuring manner, she provided appropriate support. Nothing was ever too much trouble. It has been a great experience.
reviewed: 09-03-18
Watford Branch Thank you very much for all your help. The process took almost five months, but the thing we like about Imagine Living is the timely communication. The key handover day was excellent and informative, we have got all the information for our new flat. Again, many thanks.
reviewed: 09-03-18
Watford Branch

Imagine Living keept us updated throu out the process of securing property but also keept us ossured in stress full times

reviewed: 09-03-18
Watford Branch The staff are very helpful and friendly, especially Ms. Liz Treadaway. She's been very helpful since the start of the process; very responsive to all the queries.
reviewed: 09-03-18
Watford Branch Excellent staff especially Liz who is very kind and approachable. Thank you very much Good communication via mobile and email. Very organised. Very good service, a job well done.
reviewed: 07-03-18
Watford Branch

We had a great experience with Imagine Living, we would like to thanks all the team for their hard work and support. We would like to thanks especially Liz Treadway, as she is the one who was helping us through the process. We appreciate all the commitment, time and effort Imagine Living put to help us through the process Thank you.

reviewed: 07-03-18
Watford Branch

Imagine Living Team and especially Ms Liz Treadaway have been particularly helpful throughout the process and since my first enquiry last September. After so long it's been fantastic that i have secured my tenancy at TPB. All members of the Imagine Living Team that have sent me communication have been helpful. It was a great pleasure meeting Liz and having Liz keeping me up to date with the process and all different stages and milestones. Liz has always been available for questions and in order to explain the process and all the paperwork. She could understand how stressful the various stages have been to us and has always been encouraging and helpful. I am very grateful to Liz and the Imagine Living Team.

reviewed: 22-02-18
Watford Branch

As a tenant for a few years now I would like to say a big thank you to the rent team . A professional Servis and attitude throughout.

reviewed: 15-02-18
Bushey Branch

The Imagine team provided an excellent service. They were professional from the start of the process. Whoever I was dealing with from day to day were personable and patient. The communication channels were always open which made life easier.

reviewed: 13-02-18
Bushey Branch

Excellent service and lovely personable people to deal with🤗

reviewed: 13-02-18
WD25 Branch

Great service and staff from start to finish. Would highly recommend Imagine to anyone looking to rent their property!

reviewed: 06-02-18
Watford Branch Imagine are managing our property for the second tenancy. They have been helpful and efficient in dealing with any maintainance works. The prices that their contractors charge are very competitive and cheaper than I could obtain myself. The property management team have been very helpful. They recently worked very hard to help us resolve a repair issue with the freeholder. Overall their service has been excellent and I would strongly recommend them.
reviewed: 31-01-18
Bushey Branch

The Imagine team at Bushey managed to let our property within a few short weeks. This is the second time we have used them and found them to be reliable and professional. Mark and Jake were excellent and provided honest advice in our best interests when advising which tenants to accept an offer from. I was very impressed. Imagine will also be managing the property again. Claire was also very helpful and efficient in managing the checking in and and checking out process.

reviewed: 29-01-18
Watford Branch Moved the rental of our property to Imagine two years ago with them fully managing all the issues as well. To start with the got us £200 more per month than our original estate agent could achieve and since then the flat has never been empty and if we have had any issues (leaks, white goods not working etc.) these have been sorted out by Claire and her team very quickly.
reviewed: 19-01-18
WD25 Branch

Great costumer service and very friendly approach! 10 out of 10 and a BIG THANKS! for all the services and hard work Harley, Amber and Claire done for us! :-)

reviewed: 10-01-18
Watford Branch Really happy to meet someone who is 100% professional. Thanks guys!!!!
reviewed: 21-12-17
WD25 Branch

I spoke to Harley a few times before confirming imagine as my letting agent. Harley spent enough time talking me through their service and the different levels of service. Both Harley and Amber contacted me weekly summarising viewings and potential offers. We also spoke in week when there was development or if we had to make any changes. They both provided information on status of viewings etc etc. I was also aware of when viewings happened through automated emails. I found the service very professional. More importantly as a landlord I wanted to know very regularly what was happening. I got this service from both Harley and Amber without chasing them. Excellent service. Highly recommended and will use again.

reviewed: 04-12-17
Watford Branch

Everyone I've been in touch are very professionals.

reviewed: 01-12-17
Watford Branch First class service. Quick to find a client and smooth transition to the tenancy agreement. Thanks a lot!
reviewed: 01-12-17
Watford Branch Professional agency.Thank you for everything
reviewed: 01-12-17
WD25 Branch

Amber & Harley rented out both my houses within short span of time. Inspite of market slowing down for Christmas. These two ladies are good at their job. I would strongly recommend them

reviewed: 16-11-17
Watford Branch A most exceptional service received from Ricky and his team at the Watford office when renting out my property in Watford. I can thoroughly recommend any landlord to use this company in finding a suitable tenant whilst providing a fast & efficient service. Well done to Imagine in running a modern outstanding Letting Agency.
reviewed: 16-11-17
Watford Branch Very nice and forthcoming individuals that get things done in a timely manner. Highly recommend them.
reviewed: 14-11-17
Watford Branch Very happy with the level of service provided by Mark, Claire and the rest of the lettings team in finding a tenant for my flat. I received regular email updates informing me of viewings, someone was always available to talk to on the phone when necessary, and I received sound advice when ironing out the finer details of the tenancy agreement. Thanks!
reviewed: 02-11-17
Watford Branch Thank you to Claire berke. Helped me with all my paperwork and completing my move into new flat. Friendly and fantastic customer service and answered all my questions prior and since I moved in. Would have been stuck without her help. It's been great dealing with you. Thank you
reviewed: 02-11-17
Watford Branch Thanks Ashley orbell. Showed me round the flat and was very professional and helpful and helped me to be able to move into my new home by organising the next steps. Thanks again
reviewed: 31-10-17
Watford Branch Jessica helped us rent our house. She was very nice and helpful throughout the process.
reviewed: 31-10-17
WD25 Branch

We had the pleasure of dealing with Harley and Amber from Imagine Lettings on 712 St Albans Road Watford, after returning, with children, from abroad where we have been for a while and needed to rent a house as quickly as we possibly could. We have rented a house before but Harley and Amber pulled out every stop to ensure the renting of our current house in Gaston went as smoothly and super quickly as was possible. We did not need to put them under pressure but just told them the urgency we had and they sailed through as quickly as expected with all the paperwork finalised in record time. They were genuine about the timing of every step and they met all their timelines as promised. We were kept updated at every step and we received a fantastic service. We will always go back to Imagine and soon looking for a permanent home, we will definitely choose Imagine again and again. Thank you Harley and Amber for an excellent job! Excellent customer service driven branch we must say. Ronald and Esther

reviewed: 27-10-17
Watford Branch Both Jess and Ricky had been great to deal with. We were kept informed every step of the the way and they are highly professional. We are sure that this will not be the only dealings with them. Thank you for all you help
reviewed: 25-10-17
Watford Branch Never having rented previously I was very nervous about the process after hearing some grim stories from colleagues and friends but Jessica Briggs filled me with confidence from the first contact, and all the way through the very speedy process was there to assist and guide this novice. All went very smoothly and I was delighted with her exemplary customer service which I feel went above and beyond what I expected. Thank you Jessica and the Imagine team.
reviewed: 24-10-17
Watford Branch A big thank you to Ricky - Letting Manager & his team in the Watford office for their extremely efficient & fast service in finding me suitable tenants for my property in Watford. I would have no hesitation in recommending their outstanding service provided. Ms Morris - St Albans
reviewed: 23-10-17
Watford Branch Excellent service & they found me a tenant within a few days of instruction. The whole team has been brilliant & always keeps me advised. When I rent any properties they are my 'go to' agents!
reviewed: 23-10-17
Watford Branch I have used Imagine for many years to let rooms in my rented house. I am a long term professional landlord and need a fast, personal, efficient and sensible service. My business depends on it. Imagine provides just that type of service and has done from the start. I would recommend them to anyone with property to rent. Many thanks to all the staff there.
reviewed: 23-10-17
Watford Branch Renting with Imagine was really easy. The people that work there are really helpful and understand the sometimes tricky situations that a newcomer to the city/country might be into. The flats they offer are exactly the same as you see online with no unpleasant surprises! (very important when you need to find a home quickly and you have to rely on online research and can only afford to view only a few homes). Finally, the renting procedure was really quick. I managed to get in the house 6 days after viewing it. Really impressive
reviewed: 20-10-17
Watford Branch I bought a property through Imagine where I received a professional service which impressed so much I asked them to let the property as well.I am glad to say I am still impressed, may I take this opportunity to thank both the sales and lettings team for all their hard work. Leon
reviewed: 19-10-17
Watford Branch I have had a number of encounters with estate agents in the UK and I can confidently say this has been, by far, the best service provided. I would like to thank Amber in particular for her helpful and efficient assistance and communication throughout the process, which makes life a lot easier when trying to find the right place within a limited time.
reviewed: 10-10-17
Watford Branch Friendly and efficient services. Highly recommended to friends and family. Good Work!
reviewed: 02-10-17
Watford Branch Delighted with the service we have received. The team were very accommodating and helpful. Would definitely recommend.
reviewed: 02-10-17
Watford Branch Highly recommend! Extremely helpful, couldn’t do enough for us. Made our move simple and hassle free. Will 100% use again. Thankyou very much
reviewed: 27-09-17
Watford Branch I was very pleased when I switched my letting agent to Imagine. Harley visited my property bang on time, was very friendly, professional and answered all the questions I had clearly. She took some great photos, marketed the property well & found a good quality tenant within 2 days. Her and the rest of the team have been very efficient and have provided good communication throughout the whole process. I would definitely recommend them to anyone thinking of letting a property.
reviewed: 25-09-17
Watford Branch we found image to be very helpful Scot from the Hemel branch has been very helpful. All went through smoothly and professionally. Thank you
reviewed: 25-09-17
Watford Branch We found Imagine to be well organised and thorough in the preparation to let our property , they were well documented and knew how to place the property in the market and obtain the right rental on the right terms . They were very professional in preparing the documentation and organising the paperwork .Good team
reviewed: 25-09-17
Watford Branch I have found imagine to be very proffional and would not hesitate in reccommend them to freids The staff are very freidly and helpful
reviewed: 22-08-17
Watford Branch Being a first time renter I was a little nervous about letting agents as there are plenty of horror stories out there. I can hand on heart say I have felt completely at ease with Amber (and her team assisting her). Amber has communicated with fantastically and has been very quick to confirm any answers to my questions. Amber has a fantastic presence about her. She is pleasant and knowledgeable and I have felt I have been (will continue to be) in safe hands. A huge credit to your company!
reviewed: 17-08-17
Watford Branch Imagine Group helped to let out my property and managed to get tenants very quickly. Claire and Ricky were always available to talk and always kept me in the loop with progress. I am very satisfied with their service. I would highly recommend them and look forward to working with them again.
reviewed: 16-08-17
Watford Branch I have had a wonderful service from Claire and Ricky at Lettings. An unannounced trip with no internet access was no problem in trusting the Claire/Ricky to fix and rent my place out. Thank you
reviewed: 12-08-17
Watford Branch I recently let my house via Imagine. Looked after well by Ricky and his team. My house was let quickly and the process is running smoothly. They've made my life stress free!
reviewed: 09-08-17
Watford Branch Hi Colleen (Woods), Can I just send you a few words of personal thanks on behalf of Kathryn and myself (Charlotte’s parents) for all of your cooperation here. If everybody in your industry were only half as efficient as you, business would be booming. Your employers are fortunate people. Kind regards, Russ Gilbert.
reviewed: 09-08-17
Watford Branch Harley is great. Super responsive and proactive. Very happy with the lettings team.
reviewed: 24-07-17
Watford Branch Amber Harris Wow what can I say She has made this process as easy and stress free as possible Any questions or queries we've had she has answered and if she didn't know the answer there and then she went and found the answer we needed We all know finding a place to rent or buy can be difficult and stressful but the process for us has been very quick and anything but difficult It may have been a little stressful but that had nothing to do with Amber or Imagine That was purely to do with the packing process and the nerves of if everything would go right I would highly recommend Imagine to anyone looking the buy rent or sell and when the time comes for us to move on then my first point of call will beImagine Thank you for everything you've done for us
reviewed: 18-07-17
Watford Branch I contacted your watford office and I have had nothing but first class service, firstly from Jessica who looked after me all the way through the process, she was superb, and along wth Claire made the whole event painless
reviewed: 12-07-17
Watford Branch very fast service ,they found tenants so quick thank you HARLEY! I would recommend them !! thank you
reviewed: 05-07-17
Watford Branch We put our flat on the market with Imagine after having it advertised with 2 other agents. Ricky the manager came around and did a thorough job of taking details. The first viewing was made and Jess the agent did an amazing job of showing off our flat. The same couple took the flat the following day. From start to finish just 4 days. Would certainly recommend.
reviewed: 05-07-17
Watford Branch Both Jo and Sarita were extremely personable and always at the end of the line or email. I never had to chase as they were always organised and everything ran smoothly. I have moved a lot and it was one of the easiest moves I have experienced and that is in part to how clear, well informed and professional both Jo and Sarita were. Thank you ladies! I would definitely recommend Imagine to anyone.
reviewed: 23-06-17
Watford Branch Jo was fantastic in showing me the properties in the area. She explained the letting process in detail and was great at showing me properties suited to my needs. Sarita was very friendly and worked to answer all of the questions that I had.
reviewed: 02-06-17
Watford Branch A good all round service.
reviewed: 02-06-17
Watford Branch Great to deal with - easy - fast - very happy. Brilliant communication. Best agents I have dealt with. Thank you !!
reviewed: 30-05-17
Watford Branch I was looking for a new home, and I got in contact with Ms Harley Hopkins. I did not have much time beside of work but Harley was really cooperative, sending only the type of the properties I was looking for. Together with the great team of Imagine (including Ms Jessica Briggs)Harley organised three appointments for me in one day and on the same day I found my new home in a lovely, quite area and I got in contact with a very kind Landlord! Thank you for the great services.
reviewed: 24-05-17
Watford Branch Harley was really kind, helpful & supportive. I didn't feel under any pressure & felt like i was treated as a valued client & not just a number. I think Imagine are efficient & fair compared to some agents & i would definitely recommend them.
reviewed: 24-05-17
Watford Branch I have received an excellent service from two very friendly, professional and trustworthy girls at Imagine. Harley was a fantastic support in finding a suitable tenant for my property. I have bombarded her with countless and repetitive questions that she continued to answer with patience, ease and care. I would highly recommend anyone that's looking to rent their property to get in contact with her. Sarita also along with Harley has been very helpful, friendly and professional. She's a bubbly girl with a lot of enthusiasm! They are both assets to imagine and hope they'll still be with them for many years to come!
reviewed: 10-05-17
Watford Branch Having recently rented out our property we have found Imagine to be extremely helpful and supportive in doing this. Both Mark and Sarita have been extremely professional, approachable and helpful and have made the whole experience stress free. Mark was excellent at listening to my requirements and finding me the right tenant which was extremely important to us. On the day that our tenants moved in I received the inventory from Sarita the same day which was amazing. Cannot fault them.
reviewed: 25-04-17
Watford Branch I had a seamless move thanks to the help of Harley and Serita. They took all the stress out of the move for me and were very professional at all times. Couldn't have asked for a better service. Thanks
reviewed: 25-04-17
Watford Branch Jade, Tej and Sarita have all been absolutely wonderful; always helpful and quick to reply. We have really appreciated their commitment and work ethic and recommend them highly.
reviewed: 21-04-17
WD25 Branch It wasn't a straightforward let, but Harley and Sarita handled everything with professionalism and great good humour. As a result, you have a satisfied landlord and tenant. We would recommend Imagine highly.
reviewed: 09-04-17
Bushey Branch Tej, Jade & Sarita have worked wonders to find us the perfect property. Between them they have made it happen in a very short space of time. Not only that they are always doing it with a smile. Amazing work from you all. Thank you :-)
reviewed: 07-04-17
Watford Branch I would highly recommend imagine to let a property. I found all the staff from the office staff to the manager very helpful and professional. I had some problems and they were resolved very efficiently. Claire Berke the Admin Manager is brilliant and very patient, professional and a real asset to the company.
reviewed: 22-03-17
WD25 Branch Moving 100+ miles to the area, I had an initial viewing of a property to let with Mark Matthews which was a very professional & positive experience. I continued to look at other properties but a few days later a text from Mark asked for feedback on the property I had viewed with him for which I replied with a few concerns over why I didn't take the property as it was a unique set up. Over the coming days & after a 2nd viewing, Mark was in constant contact between myself & the landlord to address my concerns & find ways to make the set up work for us both, getting me a great deal in the process & turning an initial NO into me signing on the dotted line. Sarita Hayer joined the process at this point & unfortunately I experienced a few issues with the property before moving in, but Sarita was quick to address the issues at this point & along with Mark was able to fix all the issues before my moving in day. Mark & Sarita were probably dealing with many more potential tenants & landlords throughout this time, but I always felt like I was their main priority & that my satisfaction was of high importance. I highly recommend Mark, Sarita, & the Imagine Group & thank them for a professional & personalised 5* service!
reviewed: 21-03-17
Watford Branch I am very happy with the re-letting service provided by Imagine, especially by Claire Berk and Ricky Veale. They have been very efficient and on-the-ball throughout the whole process of re-letting my property so that there has been no vacant period. Both dealt with my queries promptly and efficiently which I appreciated. Clair sorted out issues arising from the check-out report promptly so that new tenants would be happy upon moving in. The whole process was very smooth, thank you!
reviewed: 16-03-17
Watford Branch Sarita Hayer and Jordan Driver were exceptional in helping us to rent our Flat. They helped us every step of the way right with extremely helpful advise and support right up until the day of our move. Thank you for making this experience so positive!
reviewed: 09-03-17
Watford Branch I am very impressed by the professional services provided. The staff are helpful and always give immediate responses to my questions.
reviewed: 07-03-17
Bushey Branch Our flat was rented out at super fast speed. Tej and Jade are both extremely professional and responded to all of our questions really quickly. It has been a very straight forward experience. Thank you.
reviewed: 07-03-17
Watford Branch My friends and I have rented our first property together this year, and I am very glad it was with Imagine Estate Agency. Their complete support and determination is what got us through a trying and lengthy process. We are all very happy living together in our amazing home, particularly because of our letting agent Jess, with the help of Ricky - they have been amazing through out it all, and we are so grateful for their 10/10 service and their readiness to answer any and all enquiries we had. Also, they are friendly and genuine people, which made the whole process less stressful - it was nice that they actually cared and wanted us to get this property as much as we did. All in all, renting through Imagine was an excellent experience and if it's possible, I will rent or buy through them again!
reviewed: 07-03-17
Watford Branch Very happy with the service from start to finish. Kept me informed throughout the process.
reviewed: 07-03-17
Watford Branch Very happy with the service from start to finish. Kept me informed throughout the process.
reviewed: 06-03-17
Watford Branch We let our property through Imagine and as well as ensuring we had the right tenants for our property, they also made the whole process quick, easy and stress free. They kept us informed at every stage of the process and really did go the extra mile. We would definitely recommend using Imagine as your property is in safe hands.
reviewed: 06-03-17
Watford Branch Very efficient and professional service from both Tej & Jade - Many thanks.
reviewed: 01-03-17
WD25 Branch Mark and Sarita were extremely helpful throughout the entire renting process. Within 2 weeks of first viewing the property we moved in! They worked really hard to ensure everything went through as quickly as possible as we didn't have much time before we had to move, and they were always available to answer any questions we had. I would highly recommend Imagine Watford WD25 and can't thank Mark and Sarita enough for all their help! We are very happy in our new home.
reviewed: 17-02-17
Watford Branch I have rented my flat 3 times through Imagine. The staff are really friendly and professional . They are hungry to succeed. Consequently , they always deliver . Thank you yet again
reviewed: 17-02-17
WD25 Branch I have had pleasure working with Imagine for over a year now. Mark Matthews has been helping me finding potential tenants and arrange lots of viewings. He also ensure that the tenant is someone reliable and has good reference. Sarita Hayer has also been helping out with the administration. She responds to my queries promptly and doesn't delay in processing the paperworks. Good job to the team!
reviewed: 11-02-17
Watford Branch Very satisfied Very trusted agency Happy Many thanks
reviewed: 09-02-17
WD25 Branch I dealt initially with Mark, who was polite and professional over the phone. He was on time to meet us at the property, and didn't make us feel rushed at all. He was thorough, helpful and charming throughout the process. Everything went very smoothly, and all taken care of professionally by him. Finally, when signing on the dotted line, we met the equally charming sarita. She was efficient and helpful when explaining our next steps. Finally, now in my new home and couldn't be more pleased with the experience from the team at Imagine in Garston. THANKS GUYS! :) Laura x
reviewed: 08-02-17
WD25 Branch I rented an apartment with the help of Mr. Mark Matthews and Miss Sarita Hayer. Throughout the process of renting I was very pleased with their services. They were very responsive to all my desires and gave me the apartment that I did want. I always recommend to my friends and all those interested IMAGINE.
reviewed: 08-02-17
WD25 Branch Thanks Mark and Sarita in the WD23 branch for letting out my property in Garston. Since finding a tenant you have swiftly actioned all the necessary guarantees and agreements and made the whole process effortless. A special thanks also to Chris who initially advised me to buy the property. I cannot recommend Imagine Group highly enough for their professional and friendly service. Thank you!
reviewed: 05-02-17
Bushey Branch Tej was very very friendly, professional and helpful in helping us rent out our property. I would definitely recommend imagine as an estate agents..
reviewed: 02-02-17
Watford Branch We had a smooth and trouble free transaction and the Imagine team were 'on the button' for replying to any phone call or email enquiries from us. They found us a suitable tenant within the week. Bearing in mind this was the week before Christmas and the tenants moved in by 28th Dec.... we call this exceptional service! Thank you all so much.
reviewed: 01-02-17
Watford Branch I dealt with Colleen throughout the 2 years you managed my rental property, I found her really helpful and highly professional at all times, a pleasure to work with..
reviewed: 01-02-17
Watford Branch Excellent customer services... Very helpful team and always ready to answer any queries from landlords!
reviewed: 01-02-17
Bushey Branch The team at Imagine have been a pleasure to deal with from viewing various properties, to finally buying one and eventually putting it on the market to rent. Huge thank you to James, Jade and Tej for all their help!
reviewed: 19-01-17
Watford Branch Very professional. Always go beyond the call of duty. April, Scott, Angie, Jamie, Marcia, Valerie and Jackie are always so helpful to name but a few! Thank you for all that you do and for all of your help! I cannot recommend this company enough!
reviewed: 11-01-17
Bushey Branch A really helpful Team at Bushey Taj was my main agent throughout the process and made the whole move very simple and straight forward, thus allowing me to focus on all the other areas associated with moving. I would have no reservations in recommending these to anyone looking for a smooth relocation. Not to take from the support network and accounts team also that has shown nothing other than helpfulness in this process.
reviewed: 11-07-16
Bushey Branch Very professional from start to finish. As a landlord I appreciated being kept up to date with viewings as and when they happened. Imagine also marketed the property well, generating a number of viewings within a relatively short time frame. I can certainly recommend the service that their lettings department delivered. Barry Cameron
reviewed: 07-07-16
Bushey Branch Tej was a real help when looking for our dream house to live in. The entire process was extremely quick, stress free and relaxed. Tej was available within seconds to answer any queries we had. It was a pleasant surprise to meet someone so helpful and enthusiastic!
reviewed: 07-07-16
Bushey Branch I recently stated renting a property from your bushey branch and dealt with Tej Panesar she was very helpful and made moving a pleasure. Really friendly and professional.
reviewed: 30-06-16
WD25 Branch Extremely happy with the service supplied by Ricky and Matt at the WD25 branch. They found me a tenant within a couple of days. They kept me in the loop and were extremely proactive unlike other local estate agents. I would also like to mention April who looks after the management side of my property. She is always available to deal with any issues or queries that I have efficiently. She takes care of all of the hassle that comes with letting a property and I would recommend Imagine to anyone.
reviewed: 24-06-16
WD25 Branch

Ricky and Matt helped me let my flat out - it was simple and straightforward - and they kept me updated through out the process. So far so good - Looking forward to expanding the portfolio with Imagine. Thanks again

reviewed: 26-05-16
Watford Branch In an age when customer service is not always a priority, I would like to acknowledge the first class communication by all the team at Imagine Watford. I was kept informed regularly with high quality and timely information. It was an absolute pleasure working with Imagine. Well done to all.
reviewed: 26-05-16
Bushey Branch I have rented a couple of my properties out through Imagine in Bushey and have found them to be very friendly and efficient. Both times the properties were let within just a few days. Jade in particular was very professional and kept me updated of the progress until the tenants took possession. Simon Edwards.
reviewed: 25-05-16
Bushey Branch I would like to say a massive thank you to jade she was very helpful and lovely.
reviewed: 25-05-16
Bushey Branch The second house I rented with Imagine! 5 stars for you!
reviewed: 12-05-16
Bushey Branch

I must say the experience of the letting the house has been pleasant one. Staff at Imagine, namely Jade, Colleen and Colin in the letting department have been very supportive. Excellent service.

reviewed: 09-05-16
Watford Branch I am pleased to say that when dealing with our property all the staff were friendly, helpful and efficient. Thank you.
reviewed: 06-05-16
Watford Branch It was a great pleasure to meet Scott who had the patience showing me quite a few properties. Also have had a fast service from Angie who has dealt with the paperwork. Thank you, Imagine Team. Sincerely yours, Anca Cazac
reviewed: 04-05-16
Watford Branch Always Helpful and informative. Dealt more recently with April and Colleen who have helped make the various issues around property management much easier. They are very easy to get hold of and always reply back to any queries I have.
reviewed: 27-04-16
Watford Branch Very professional and efficient service, the turn around for my tenancy was very swift & smooth with regularly updates throughout the entire process. Top job imagine!
reviewed: 22-04-16
Watford Branch Quick and easy service that met our needs. Imagine provided a professional service and were efficient in their service.
reviewed: 22-04-16
Watford Branch Imagine have been absolutely fantastic in renting my property and managing it whilst I live far from the property itself. Colleen Woods has been my main point of contact and she has always gone above and beyond to ensure I am kept in the loop, to re-lease to other tenants, and to help me understand how the whole process works. Colleen has been so easy to deal with and I am very grateful to her. I would not hesitate in recommending Imagine as managing agents should you wish to rent your your property.
reviewed: 22-04-16
Watford Branch Been dealing with April in the Management Team at Imagine Watford and although she's relatively new to the team, she is professional and always keep to help. In addition, the whole lettings and management team are extremely proactive and are a pleasure to deal with.
reviewed: 22-04-16
Watford Branch I have found all staff to be friendly, professional and efficient. Would definitely recommend.
reviewed: 21-04-16
Watford Branch I contacted Imagine when I decided to buy my first investment property on a buy to let basis. I have been extremely impressed from the professional and friendly service I have received from start to finish. Both the sales and letting teams have been flawless as has the mortgage broker and solicitors that were recommended to me, through the branch. The property was let through Imagine two weeks after purchasing it and they are now managing the property for me. If anyone is thinking of doing the same, I would highly recommend using Imagine. Thank you for your help and guidance throughout. It has given me the confidence to repeat the process again.
reviewed: 06-04-16
Watford Branch We recently moved into a lovely studio flat on St Albans Road. All through the process the estate agents were always in touch and provided all the information needed and answered our questions promptly. We would like to thank Mark,Claire and Angie for being amazing through the process and getting us in so swiftly.
reviewed: 05-04-16
WD25 Branch I was new to being a landlord and looked at a number of agents in the Watford area prior to choosing Imagine. I chose Imagine due to the knowledge and enthusiasm shown by Ricky and Matt in the marketing stage and I quickly gained confidence that they would secure reliable tenants. Communication was excellent and telephone calls and emails were responded to promptly. In the first month of letting I have been very pleased with the level of service from the management team. A couple of minor maintenance issues were dealt with immediately by Colleen and I feel confident that my property rests in good hands with all the team at Imagine. I look forward to working with Imagine in the future.
reviewed: 18-03-16
Bushey Branch

Very happy with all your services. The studio I rent was clean and tidy making it so easy for me to shift. Collin and Jade, the agents I dealt with, were friendly and professional in their approach. I would happily recommend them to friends and family.

reviewed: 10-03-16
WD25 Branch I bought a property from Imagine for buy to let purposes. The service received was very good. I also let the property through the same office. They got me slightly more rent then expected and my property was let to the first people who saw it. You can't ask for more than that!
reviewed: 05-03-16
Bushey Branch I had the pleasure of dealing with Jade at the Bushey office. I had previously been messed around by a number of agencies whilst looking for somewhere to rent.Jade was brilliant from the start constantly keeping me informed of new properties and eventually she found me the perfect apartment. Thanks Jade
reviewed: 23-02-16
Bushey Branch This is the first time I have rented out a property and I have always found Jade extremely helpful and informative about everything and very approachable.
reviewed: 22-02-16
Watford Branch I wanted to thank the team at Imagine. I moved over from the States and had no idea what was involved in renting a property. After a lot of struggle I came across a Flat that Imagine was managing and the process was wonderful. Everyone was extremely helpful and professional. I would like to thank the team at Imagine as well as recommend them to anyone looking to rent a property or use them to rent out a property you own. Thank You Again, Patrick
reviewed: 21-02-16
Watford Branch Scott Walker & the Imagine team kept us fully informed at all times with the progress or letting our new Buy to Let investment property in Central Watford. In fact Scott went the extra mile, and we are delighted to say he managed to negotiate an extra £50 per month rent for us - Imagine already manage several of our other properties and we are very happy with their efficient and courteous service!!
reviewed: 10-02-16
Bushey Branch

Great company, really efficient and great service. Jade couldn't do enough to help and made the experience feel really exciting, not a chore for her.

reviewed: 08-02-16
Bushey Branch We both would like to give a very special thank you to Jade for being so great and helpful and getting us the rental property we want. It fits all our needs and is everything we wanted. We also need to thank Jade for staying on an extra 15mins so that we could collect our keys and sign the lease after we got stuck in traffic. so grateful for that. Not many places would allow that.i would recommend anyone to use this branch they are fantastic.
reviewed: 07-02-16
Bushey Branch I would just like to say how jade and Colin made letting my property so stress free as it was the first time I have done this. I can't thank them enough and I would recommend imagine to any one letting a property
reviewed: 02-02-16
Bushey Branch A pleasure to deal with your letting team and new homes dept
reviewed: 21-01-16
Bushey Branch I had appointments lined up as soon my property was advertised. Jade, as always, was very helpful, supportive and ready to answer any questions. She has helped me to find the tenant for the second time and I hope to work with her in the future. Very professional and officiant service from this great estate agent. Highly recommend
reviewed: 15-01-16
Watford Branch Both Claire and Angie from Imagine Watford made my move out and rental of my property very easy and quick. No hastle whatsoever - these girls know exactly what they are doing - and I have full confidence that I will be using their services again! Thanks Guys
reviewed: 08-01-16
Bushey Branch Our property was rented by Imagine Bushey on the morning that it went on Rightmove. The service provided by Colin and Jade has been very professional and effective. Additionally, Jade has been very efficient in dealing with any maintainance issues for the property. This has reduced my workload and involvement in the day to day issues of being a landlord.
reviewed: 08-01-16
Watford Branch We were delighted with the speed & skill of Marc Matthews re: the letting of our flat recently at what is a tricky time of the year! The communication throughout was good & Angie Pitan provided very good behind the scenes liaision & support to conclude the contractual element
reviewed: 06-01-16
Bushey Branch Jade was a star, got everything sorted quickly and efficiently and managed to encourage the tenants to move even earlier than they had first thought around the Christmas period. Great job and look forward to working with Imagine again.
reviewed: 05-01-16
Watford Branch Mark & Angie & the team were excellent in finding me a tenant & dealing promptly with any queries I had. Mark especially took time to understand my requirements & was a brilliant liaison between the sales team & myself.
reviewed: 04-01-16
Watford Branch I found the team to be extremely helpful and professional. I would not hesitate to recommend.
reviewed: 10-12-15
Watford Branch Lily and Angie were great to deal with. They found tenants quickly and all the forms were taken care of with efficiency and ease. I would highly recommend them!
reviewed: 01-12-15
Watford Branch the team at imagine sales and in particular lettings are lovely.they answer all my queries as a buyer and many as a new landlord. they are courteous, knowledgeable ,prompt and most important give their service a warm human touch. i recommend them highly and will continue to use thme for the foreseeable future
reviewed: 26-11-15
Bushey Branch Very happy with your services. Thanks
reviewed: 25-11-15
Watford Branch I have been very impressed with the professionalism and the general helpfulness of the Imagine Watford team both on the sales and lettings side of the business. Having bought and let out my property with them I found the different processes were very clear and logical, their speed and efficiency of working was also flawless. I highly recommend them.
reviewed: 25-11-15
Bushey Branch Imagine is a great company with brilliant friendly staff and very good customer service. They found us tenants very quickly and everything was done efficiently. A very big thank you to Jade Saunders, who is an excellent member of the team and has been very helpful all throughout. She is approachable & friendly and is always happy to help with any concerns, very attentive & good at replying to emails/phone calls right away, kept us up to date with everything going on with property. I would definately recommend Imagine. Great team, great work. Keep it up!
reviewed: 18-11-15
Watford Branch What a pleasure to deal with this friendly and professional team! First they found me the perfect place to buy and then proceeded seamlessly to letting it out. They made the whole process easy.
reviewed: 11-11-15
Watford Branch Imagine has a thoroughly professional team who have met every standard I hoped for in their letting division. I have dealt with at least 6 of the staff at Imagine and all have managed my needs excellently. I recommend them totally for the skills and speedy efficiency I have enjoyed.
reviewed: 27-10-15
WD25 Branch We were given great service from Ricky Veale at WD25. He found us 2 good tenants for our brand new maisonettes, organising the process from initial checks to writing up Tenancy agreements. He was supportive right through to when the tenants moved in. Thank you Ricky, a good job well done! Ruth and Vince McAndrew.
reviewed: 25-10-15
Watford Branch All round excellent service from lettings negotiator Lily Coster. I was looking to rent a property at short notice and was very pleased in the arrangements to view the property. Following my decision to go ahead with the rental, Lily was very efficient in the follow up process and communicated very effectively both by email and telephone. She had a great professional manner – definitely should get a pay rise!
reviewed: 22-10-15
Watford Branch Imagine were very professional and helpful from beginning to end. Thanks, Mike Nash
reviewed: 22-10-15
Bushey Branch Great customer service, reliable and quick to respond.
reviewed: 21-10-15
WD25 Branch Very efficient helpful and professional
reviewed: 21-10-15
Watford Branch We are letting our flat through the Watford Imagine branch while we live overseas. We find them to be very helpful and patient with us when we ask lots of questions or take a while to respond to emails. We are both busy with work and Imagine are very good at sending us gentle reminders to keep things moving! They have found us new tenants very quickly, which has been fantastic because we've had near continuous rental income for almost 3 years now. When we had a difficult tenant they managed the situation and explained exactly what we needed to do. The communication from Imagine is really good, which we especially appreciate because we're overseas and have to do everything over email.
reviewed: 20-10-15
Watford Branch I and my wife we r so satisfied for the services we've received trough IMAGINE with the very help of Agent Ricky Veale' hi was for us a thrue help' Thanks Ricky and to all Image team
reviewed: 13-10-15
St. Albans Branch Imagine provide a great, friendly and proactive service. Also build good relationships with both tenant and landlord, would definitely recommend!
reviewed: 13-10-15
Bushey Branch We are pleased to confirm that we were really impressed by the Letting Agent professionalism and how she managed to sort out few of the issues that appear before we move into the property.
reviewed: 13-10-15
Bushey Branch Imagine Bushey were very very helpful during our search for a suitable property. We received regular calls to check our requirements and any updates. When we finally found a property that was suitable the entire process was seamless. Our main point of contact was Jade Saunders and she was in constant contact with us throughout the process. She even helped us take delivery of the beds we had ordered in the week before our move when neither of us could be there to receive them. Not only was the process smooth and the Imagine team very helpful but the property was also a very good find - very well located and in great condition. A big thank you to the Imagine team!
reviewed: 09-10-15
Watford Branch Wonderful team at Imagine, delivered as promised and great communication and professionalism throughout. Wouldn't hesitate to recommend. Thank you to Angie,Lily,Larissa and Scott
reviewed: 07-10-15
Watford Branch Scott and Angie were very helpful way from the day of the viewing until the completion. Would highly recommend their services and every thing was straight forward and the move went very smoothly.
reviewed: 07-10-15
WD25 Branch Very efficient, professional and friendly service. I was lucky to find Tenants to my satisfaction within two weeks.I am very happy with them staying in my house because they are taking good care of the house.
reviewed: 27-09-15
Watford Branch I would like to thank Angie and Pitan in the letting department for their solid works, patience and attention to details to make the first ever letting happen for our property. They definitely have helped make the first letting experience less painful and less stressful for us, for which I appreciate very much. Nice work, thank you, and hope we keep going well forward together.
reviewed: 24-09-15
Watford Branch At the beginning we had some problames withe the credit check, but with Lily's help we found a solution. Lily Coster helped us out a lot. I am happy with her services. Thank you for everything!
reviewed: 24-09-15
Watford Branch Imagine Watford branch provided an Excellent service on my case so far. Very effective managers and helpful staffs. They are able to get the deals done in a proactive way. They understood the client's real needs and reach out to help client e.g myself manage the whole process with a clear objective when facing unexpected issues, for which I appreciate very much so far. Particularly I would like to thank Danny and Helen in sales; Mark, Larissa, Angie and Lily in letting.
reviewed: 13-09-15
Watford Branch Hy i'm happy with this colaboration together and lily coster is a person wich one i appreciatte lot of cause i've got the pleasure having good services from her part thank you i hope will remain the same, i really appreciatte
reviewed: 05-09-15
Bushey Branch

I could never trust another company or person after being looked after jade at the bushey branch for finding is our home! She's the best! I had enquired to a number of local letting agents to find us a house within the area and they all seemed so generic like they was all reading from a script and saying look at the website, keep checking etc which is what we didn't have a lot of time to do. Jade made it almost her 'mission' to find the perfect home that met our needs by being personal and emailing us links of houses she thought suitable and it was never too much trouble for her. She finally found the perfect house for us and even after we had moved she made contact to congratulate us and see how we're settling in. She's such a credit to the company and I love the way she is with us, she isnt like other letting agents we've dealt with before she actually cared about finding us a house and loved her outgoing personality!

reviewed: 04-09-15
Watford Branch Ricky provided me with excellent service all the way through the process of moving home. From searching for a property and regularly calling me to let me know of new properties on the market, through to showing me the amazing place where I now live. Ricky was incredible personable, approachable making himself alway available. He is a true credit to your company.
reviewed: 04-09-15
Bushey Branch A special thanks to Jade Saunders from Imagine Bushey branch for her outstanding customer service, she was helpful thorough out the procdure and was very quick to respond to any queries we had, once again thank you for your time and service.
reviewed: 04-09-15
Bushey Branch

We are very impressed at the level of professionalism of your entire team. They helped us through the purchase of the property and were always courteous, and also they were great in finding us a Super Tenant. We are also very happy with the competitive charges for your services. We would gladly recommend you to friends and family.

reviewed: 01-09-15
Watford Branch

Hy i'm happy with this colaboration together and lily coster is a person wich one i appreciatte lot of cause i've got the pleasure having good services from her part thank you i hope will remain the same, i really appreciatte

reviewed: 30-08-15
Bushey Branch The letting staff at Imagine Bushey who I dealt with were very professional, friendly and efficient. I would have no hesitation in recommending Imagine.
reviewed: 28-08-15
WD25 Branch We had a good experience using the services of Ricky Veale from Imagine. Ricky was very professional with both myself and the tenants. The advert was online within a few hours of our meeting and we had 3 offers within 24 hours. If you are thinking of letting your home in WD25 Ricky is the man to speak to. Thanks again, Nic and Jacqueline
reviewed: 25-08-15
WD25 Branch Polite, helpful, responsive. Very good service from Ricky ay St Albans Road site. Thankyou.
reviewed: 20-08-15
Watford Branch Excellent service, every thing was on time and perfect. Friendly and efficient staff. I am enjoying my new flat. Many thanks to you!
reviewed: 19-08-15
St. Albans Branch excellent service, friendly and efficient. Colin was professional throughout.
reviewed: 19-08-15
Watford Branch Very good service, every thing was on time and perfect, thank you
reviewed: 19-08-15
Watford Branch Lily Coster was really helpful to me and my partner with our new place and she was and still is more than happy to help us out. Thank you very much!
reviewed: 17-08-15
Watford Branch I received good customers service for your office and best of all I had a great service from Ricky Veale.
reviewed: 10-08-15
St. Albans Branch Imagine have a great selection of properties, and are easily one of the best agencies I've worked with. Colin and Matt at the St. Albans branch were both professional and accommodating, and helped turn around the entire process from booking the initial viewing to offer acceptance in just two days. They have been prompt and attentive in answering my questions, sometimes even out of hours, and also helped to liaise with the landlord during the early stages. I'd be happy to recommend Imagine in future and definitely hope to work with them again.
reviewed: 07-08-15
Watford Branch I have bought and rented my first buy to let property through Imagine. Really impressed with the whole team who were incredibly efficient and helpful and found me a very good tenant who moved in the day after I completed. I would strongly recommend them to anyone looking for full support through the buying and letting process. Special call out to Danny Payton and Helen Lewis who supported me on the purchase and were AMAZING and Angie Pitan and Mark Matthews who did a fantastic job in finding my tenants.
reviewed: 07-08-15
Bushey Branch Good service by Imagine.
reviewed: 05-08-15
Bushey Branch We recently purchased an investment property through Imagine in Bushey. Buying a property is never easy and whenever we hit a sticking point with the seller, the manager of the Bushey branch, Jason Baker did an amazing job to resolve all the issues amicably. Jason takes great pride in his office and his team and always makes a plan to resolve any issues. We received such excellent service from Jason that we decided to appoint them as our letting agent. The lettings team were extremely helpful and professional and I would highly recommend Jade Saunders who worked tirelessly to take potential tenants to see the property after hours and on most weekends and found us a suitable tenant for our property.
reviewed: 30-07-15
Bushey Branch We found the staff at Imagine very helpful and professional. Their service is one of the best we have experienced so far from Estate Agents. We bought our property and also let it out through them and are quite happy.
reviewed: 28-07-15
St. Albans Branch This Rental was handled by Colin Hickey He provided a highly professional approach to the letting of our property, & he also made us feel confident he was obtaining the right tenant for us. Well done all at Imagine
reviewed: 21-07-15
Bushey Branch Thank you everything Jade.You and IMAGINE brilliant.Your work amazing,I enjoy my new flat.
reviewed: 09-07-15
Watford Branch We would like to thank the Watford branch, Jade and the rest of the team for the fantastic job they did in helping us find a lovely home in South Oxhey. Jade was ever so swift and prompt, always making sure we understood everything and her communication was excellent! All this happened within 7 days! We are trully grateful Jade, keep up the good work. God bless you all.
reviewed: 07-07-15
St. Albans Branch Excellent service. I was kept informed throughout the process, was given very sound advice which I followed and let the property quickly and efficiently at a price I was very happy with. Will definitely use Imagine again.
reviewed: 07-07-15
Watford Branch Brilliant at getting back our money from a Tennant who didn't pay his electricity bill at the end of his tenancy. Thanks so much, thought my children would starve when this huge bill of £972 kept landing on my mat after I moved back.
reviewed: 04-07-15
Bushey Branch I could not have wished for a better service. Really went out of their way - it was most efficient and thorough.
reviewed: 30-06-15
Watford Branch We would like to thank all staff of the agency Imagine for your kind attencion and professionalism. Thank you Ricky Vale for your great job we are very happy with our home.
reviewed: 28-06-15
St. Albans Branch When I initially spoke with Imagine I sensed there was very much a client-focused approach to doing business as opposed to just dealing with a run-of-the-mill property management company. Throughout, amidst the extended delay in getting the house refurbished, Imagine showed much patience and a clear willingness to help out where possible even though there were no tenants occupying the property. Colin Hickey was really helpful and that was very much appreciated, especially since the location of the property is some distance from where I live. I will definitely look to Imagine to manage my next investment purchase.
reviewed: 27-06-15
WD25 Branch The Team at this branch were a great support to me from day one, through sometimes very difficult and worrying times both personally and with the sale of the property. My property was a unique one to sell and Tej/Aaron plugged away to find the right buyer for which I am very grateful as I had lived in the property for over 20 years and had become quite attached. The time was right to sell to fulfil my next dream and it is lovely to know I will be a life long friend of the new buyers who will invite myself and my family round whenever we would like to visit. The team remained friendly, polite and supportive even though towards the end due to circumstances beyond our control at the lower end of the chain things could of gone either way. They never gave up and would recommend Imagine to anyone wanting to buy/sell or rent a property. Many thanks. Jackie Geytenbeek.
reviewed: 04-06-15
Bushey Branch

I am writing to say what a great service I received from Imagine when letting our flat. We were going to rent our property with another agent but we were very disappointed with the time it was taking to find us tenants. In the end we decided to go with Imagine as they had kept in touch during the process and in contrast, were extremely proactive. As new landlords we also used Imagine to organise the gas safety check, energy efficiency certificate and inventory check. So far we have been very impressed with the professionalism shown by the Imagine team, especially Jade, who has been our main point of contact. Within a week of putting the property on the market we had several viewings and secured a very good tenant in two weeks. I would recommend Imagine to anyone.

reviewed: 04-06-15
Bushey Branch Jade Saunders, along with the branch manager Claire Berke acted with absolute professionalism, and with courtesy in negotiating on our behalf with the new tenants.
reviewed: 03-06-15
Watford Branch An excellent service from Imagine, especially from Ricci and Mark, who always ensured I would be protected as a landlord, rather than just trying to rush through a tenant.
reviewed: 02-06-15
Watford Branch I managed to rent a flat through Imagine recently. I'd like to say that everyone that I spoke to and was involved into the deal was brilliant. Would like to point out one person our letting negotiator, Ricky Veale. Ricky was fantastic, incredibly positive and professional, he presented the property really well, pointed out all the important things, also he was great at building a relationship with me, which is really important. He was not only efficient, but also very effective dealing with our matter. He is good at sales, I am a sales manager myself and I can spot a talent. I believe If we had someone like Ricky in our company, we would be further ahead as an organisation. Said that I also had an excellent impression of Katie Okeefe, even though I just spoke to her on the phone, and Giverny the girl that handed the keys to me. The whole experience with your company was very positive and I am sure it is going to be for other people too. Kind Regards, Lyudmil Borisov
reviewed: 23-05-15
Watford Branch Joshua from Imagine in Watford has been very supportive trying to find the best Tenants and to find me a good rental income. I would recommend Joshua to lots of people as he is a kind and hard working person. Thank you for all your help and making my flat a happy home.
reviewed: 20-05-15
Watford Branch Excellent service offered by the letting team in Watford branch.
reviewed: 19-05-15
Bushey Branch All conducted efficiently and always called as promised
reviewed: 14-05-15
Watford Branch Overall I am very impressed with the service from start to finish from Imagine. I received an exceptional level of attention and guidance through the letting of my property from Mark who went above and beyond to ensure the process went smoothly. Also a massive thank you to the whole property management team at Imagine who always keep me updated and informed on a regular basis. I would be proud to recommend Imagine to my friends & family.
reviewed: 13-05-15
St. Albans Branch Very good service. Imagine found new tenants quickly and communicated well. I would recommend them to other landlords.
reviewed: 12-05-15
St. Albans Branch Lily Coster was really helpful during our dealings with Imagine. She was very accommodating to our needs and very patient with our many questions! Would highly recommend.
reviewed: 07-05-15
St. Albans Branch It was my first time renting a property so I had no idea what to do, but I found that it was all very simple and made easy thanks to Collin hickey who work in the St. Albans store. I would highly recommend imagine to first time buyers/renters.
reviewed: 06-05-15
St. Albans Branch Colin was very helpful and explained the procedures involved in a straight forward way. Always returned any calls and was efficient and professional at all times. I would have no hesitation in recommending Imagine Estate agents.
reviewed: 05-05-15
Watford Branch Very impressed with imagine and in particular Ricky and Angie who showed the property, found tenants and oversaw the move with minimal effort from me. Will definitely use again.
reviewed: 01-05-15
Bushey Branch Thank you very much for all...Jade Saunders we have to say thanks,you ve done everything to be easier for us..u are a very good person.have a nice day
reviewed: 01-05-15
Bushey Branch This is our 2nd year letting our property through you. We are pleased with the communications we get from you when it's time to find new Tennants. We are very please with the service we receive
reviewed: 23-04-15
Bushey Branch Jade was very nice and kind with me, she always answered to me quickly and completly! I have really appreciate her support.
reviewed: 16-04-15
Bushey Branch Very efficient team! Thank you Jade!
reviewed: 15-04-15
Watford Branch Fantastic team, Ricky Veale & Angie Pitan both went out of there way to ensure everything ran smoothly with my move.
reviewed: 14-04-15
Bushey Branch First class efficient service
reviewed: 12-04-15
Watford Branch Thank you to all the team in Watford for securing a new tenant for another year. Special thx to Angie and Ricky who have been most helpful and dedicated. Mr Lazarou Landlord
reviewed: 09-04-15
Watford Branch Excellent service and very friendly staff, I dealt with Ricky Veale and he was very professional and courteous.
reviewed: 08-04-15
WD25 Branch I recently sold my flat through yourselves and was extremely pleased with the service that I was provided with. Your agents are very easy to get hold of and are good at keeping you informed with what is going on during a very stressful time! I also rented my property through Imagine before I sold and again was very happy with the service. I would definitely recommend to others! Thank you for all your help
reviewed: 28-03-15
WD25 Branch Dear Imagine, I have no qualms in pointing out when things that are incorrect, over-priced or where service is sub standard. So it is fair to do the same when things are the opposite: Josh is "extremely" good and an a real asset to you at Imagine and the WD25 office. He is patient, has a "nothing too much trouble" attitude, is knowledgeable and always maintains a high level of professionalism...he follows through on absolutely everything. Something that sadly cannot be said of the other branches. It is no understatement to say that whilst Imagine are by far from being truly competitive, it is Josh (and indeed Aaron and Tej) at the WD25 office that have kept me with you. My existing agent who is so much cheaper in "every" single respect and in some cases does not charge at all for services and with whom I have dealt with in other areas of London for many years has now branched out services in to the Watford area BUT I will certainly for the moment be sticking with Josh. Lastly I have to add that continuity is key and I always know where I am with Josh, a very pleasant and "extremely" helpful young man. Well done and "thank you very much Josh". John
reviewed: 18-03-15
Watford Branch Ricky Veale made the move stress free, went beyond and above, was extremely knowledgeable and helpful. Ricky is a credit to the company and I would highly recommend Imagine to friends and family.
reviewed: 13-03-15
St. Albans Branch Being a new Landlord I have been very pleased with the service provided by Imagine. Not only were they very helpful in finding suitable clients very quickly they were able to let out my property at a higher rate than the local estate agents! The lettings manager Colin was excellent as he kept me up to date with all issues in a very professional and efficient manner.
reviewed: 12-03-15
Watford Branch Ricky was very helpful and kept me up to date with the progress at all times. Thanks Ricky
reviewed: 12-03-15
Watford Branch Very Happy That i got the place in the end. Thank you Ricky Veale for sorting it all out. Was worth the wait.
reviewed: 12-03-15
St. Albans Branch We recently rented a flat through Imagine and I was dealing with Colin Hickey. Imagine staffs are really friendly and provided fantastic service throughout the process. I felt they are the most reliable agents in the market. Special thanks to Colin, he sorted out paper work quickly and did every possible thing we requested. I would highly recommend Imagine to anyone and we will use their service again in future. Regards Sowmya
reviewed: 09-03-15
St. Albans Branch Professional an friendly service. All went very smoothly, many thanks.
reviewed: 27-02-15
Watford Branch We recently rented an apartment through imagine and I am very satisfied with the level of service provided. Ricky went an extra mile to make sure things were sorted efficiently and put in place for us, I couldn't be happier with our new home. Extremely pleased! Just wanted to say a massive thank you to Ricky from Hannah, Craig and Kai
reviewed: 24-02-15
Watford Branch Pleased with the highly professional level of services offered at all levels.
reviewed: 23-02-15
St. Albans Branch Efficient and friendly service.
reviewed: 20-02-15
WD25 Branch We have been the most awkward client for Josh at the WD25 branch delaying his job for over a year! He has been supportive , professional and attentive the whole time- patiently waiting for us to get our act together. Finally when we were ready he secured tenants for us in one day! We want to thank Josh so much for organising everything hassle free at what was a very stressful time and making it all look so easy! Thank you.
reviewed: 18-02-15
Watford Branch Our experience with imagine was quick and easy. Ricky Veale knew exactly what we wanted and showed us 6 properties that matched it. The last one was perfect. Thanks Ricky for finding us our first home!!!
reviewed: 16-02-15
Watford Branch A really friendly aproach and great service. When it came to letting the property viewings came thick and fast and Ricky Veale found me an ideal Propertyy Within days! I would recomend them to anyone. Very happy
reviewed: 13-02-15
Watford Branch I recently rented a flat through Imagine and I was dealing with Ricky Veale. completely professional throughout and very knowledgeable of all the properties I viewed. First class service from initial conversation to day of moving. Would highly recommend Imagine to all my friends and colleagues and certainly Ricky who I thought portrayed the company professional image perfectly. thanks Mark
reviewed: 03-02-15
WD25 Branch IMAGINE if Carlsberg made estate agents, the WD25 branch would definitely be employees! Josh & the crew helped us find the ideal flat for us in the right location & at the right budget, very professional outfit.
reviewed: 29-01-15
Watford Branch The staff at Imagine were very friendly, dealing with the purchase and letting of a flat expertly and efficiently. I would certainly recommend and use them again.
reviewed: 29-01-15
Watford Branch The staff at Imagine are absolutely amazing. Big thanks to Mark and Angie for their help throughout the process. Will certainly use them again.
reviewed: 27-01-15
St. Albans Branch Very good service. Reliable and very friendly team. Thank you Colin, you are a star!
reviewed: 27-01-15
St. Albans Branch Very friendly and supportive team. Special thanks to Katrina for being so helpful.
reviewed: 19-01-15
Watford Branch I have been using Imagine for around 5 years now.......Mark and his team including Ricky are always very professional and have always managed to find me good good reliable tenants. I do not even bother with other agents, i simply call Imagine and leave it to them! Job Done!
reviewed: 14-01-15
WD25 Branch This is to convey that our experience with Imagine & especially Joshua Cobden has been nothing short of exceptional. We had placed a deposit with another estate agent back in August, and after many months it fell through. We needed to be in a home by Christmas. Joshua made this happen, in the space of one week before Christmas. He has been very professional throughout are whole experience. We would have no hesitation in recommending Imagine and Joshua to anyone renting a home. Thank you Joshua once again for all your help.
reviewed: 14-01-15
St. Albans Branch

Dear Mr. Cole,
I wanted to let you know personally what a wonderful operation you have in St. Albans. The help I have had recently from Colin Hickey and his team is unprecedented.
I am a national newspaper journalist and your operation (imagine) is the best estate agent I have ever known; I have known a few!
M. Maloney O.B.E.

reviewed: 12-01-15
Watford Branch The relationship between myself and Imagine the Lettings agent was both proffesional and supportive. keeping me informed at all times and viewings flowing. I was very happy with the service.
reviewed: 17-12-14
St. Albans Branch Had a fantastic service through Imagine the agent we dealt with from day 1 was friendly, polite, bubble and all round us orientated! from showing us around to the final parts of the paper work was so easy and unstressful! my partner and I are extremely pleased with our new home and both would like to say a huge thank you to Lily from Imagine for helping us into our new home together.
reviewed: 11-12-14
St. Albans Branch The service we received from Colin, Lily and the team was second to none. They really made a great effort in ensuring we were 100% prepared for and satisfied with the move to our new home. Highly recommend using Imagine in your search!
reviewed: 11-12-14
Watford Branch I rented the house through imagine. Ricky it was very helpful he sorted the paperwork quicker. Thanks
reviewed: 08-12-14
Watford Branch After moving over from Ireland we were under pressure to be settled before the start of the school year. Imagine helped us source a wonderful house which ticked all the boxes and within our budgeted bracket. Ricky Veale the agent was highly professional, courteous and affable. He helped push the deal through and ensured all our requests were accomodated. I cannot speak higher of IMAGINE and their team and in particular Ricky Kind Regards Barry
reviewed: 04-12-14
Bushey Branch From viewing the house to moving in to moving out Imagine have been nothing but helpful and friendly. I would highly recommend them to anyone looking to rent a property.
reviewed: 23-11-14
Bushey Branch Once I decided to let everything was dealt with quickly and efficiently by Claire and James and had results very quickly,
reviewed: 21-11-14
Bushey Branch Brought, sold and rent a property all through Imagine. Would definitely recommend them to anyone and will be using them again in the future.
reviewed: 19-11-14
Watford Branch Have been extremely satisfied with the letting out of my flat through Imagine. New tenants have been found quickly by the Lettings Negotiators and I have always been informed throughout the process. If I have had any issues or concerns these have been resolved swiftly and I look forward to the continuation of stress free letting through Imagine.
reviewed: 19-11-14
Watford Branch The staff is highly professional,available for any query. They reply to the emails very quickly. I am satisfied with the service.
reviewed: 19-11-14
Watford Branch About a month ago we were urgently looking for a house and we've been lucky to speak to Ricky who introduced us the house we are currently living and enjoying. Very kind and professional, he helped us for any query. Positive opinion also about the agency on the whole.
reviewed: 19-11-14
St. Albans Branch Colin and Lily were very friendly and helpful in finding me suitable accommodation with good communication keeping me in the picture at every stage. Would definitely recommend the Imagine lettings team!
reviewed: 18-11-14
Watford Branch I have used Imagine when we was looking for a flat in Watford. Imagine thy find the best location for us, good communication and very helpful. Strongly recommend Imagine
reviewed: 18-11-14
Watford Branch Imagine provided a good service to me as a tenant. The agent, Ricky Veale, was good at chasing up matters to be resolved and organised the tenancy in a professional manner.
reviewed: 18-11-14
Watford Branch Great service thank you all
reviewed: 12-11-14
St. Albans Branch Fantastic group of people working really hard to find me the perfect place. Constant communication made the whole process easy. Plessure to deal with everyone at the branch. Special thanks to Colin and Lily for being better then I could have asked for.
reviewed: 12-11-14
Watford Branch The Imagine team at the Wilmington Close branch have done an excellent job in supporting me with the purchase of my two flats and helping me to find suitable tenants (very quickly). They're always very professional on the phone or in email and very importantly quick to respond when I had questions. Thank you all once again!
reviewed: 05-11-14
Watford Branch Katrina has been my contact at imagine for the last 6 years. She is professional and very reliable she never let me down. Today I left my keys at home and was stuck outside I call katrina and she manage to come and open my door for me. This is the kind of person she is always friendly and so helpful. Thank you again for being such a gem!
reviewed: 03-11-14
Watford Branch The rental team at Imagine Watford did a truly excellent job of letting my property. Tara, Mark, Katrina and the whole of the management department team were superb in their handling of all aspects - from finding suitable tenants, advising of every showing, references, inventory, contract and check-in - all handled extremely professionally. A big thank you.
reviewed: 01-11-14
WD25 Branch Easily the best experience I have ever had with an estate agent. Joshua at Imagine was refreshing to deal with, and accommodated our viewing requests that other agents didn't. He was honest and not forceful and kept us informed throughout. As soon as I have to move again, I'd love to be dealing with Imagine and Joshua.
reviewed: 30-10-14
Watford Branch Thank you for identifying a new tenant at the asking price so speedily and for all your help throughout the letting process. Excellent service indeed! Lyn Millard
reviewed: 25-10-14
St. Albans Branch Colin and his team have done an excellent job of letting and selling my property...have to say Colin has definitely been very helpful and I would not hesitate to refer friends etc to the team there....Thank you for making that extra effort that makes writing this review such a pleasure ...well done!!!
reviewed: 24-10-14
Bushey Branch We bought our house through Imagine and were very pleased with our experience and purchase. Jamie Downs was very helpful, knowledgeable and professional. He assisted us throughout the buying process and we had full confidence in him. A few years later we decided to rent our property through Imagine. Claire, James and Katrina were very helpful, did an excellent job marketing the property, and guided us through the letting process. They found suitable clients and I am confident Imagine will manage the property to our expectations.
reviewed: 23-10-14
Bushey Branch Outstanding service from James Rigby and Claire. Both of them could not do enough and i found them extremely helpful. Would definitely recommend Imagine Homes to anyone looking to Rent, Sale or Buy. My thanks to the whole Team. Trevor Racke.
reviewed: 22-10-14
Watford Branch I have been delighted by the service provided by the team at Imagine when my husband and I were looking to rent a new property. Tara was professional, genuine, friendly and helpful throughout the entire process. I wouldn't hesitate to recommend Imagine to anyone looking to rent a new property.
reviewed: 19-10-14
Watford Branch We brought a flat (buy-to-let) and then used the letting service. The Team at Watford were and still are very committed,enthusiastic and helpful. Particular thanks to Chris, Dean and Valerie (Sales Progressor) who had a tough job to keep things moving and smoothly. Mark (Lettings Manager), Ricky and Tara also in Lettings. Ricky did a great job in securing a let,to what appears to be a very reliable professional client. Thank you.
reviewed: 18-10-14
Watford Branch My partner and I were delighted with the service we received from Imagine in finding a tenant for our newly acquired property. We had a bad experience with another agent buying the property and turned to Imagine having had experience of viewing a property through you. Your service did not disappoint, and a specific mention is due to Tara Kelly, who was delightful to deal with; professional, proactive and completely committed to providing the service we were looking for. Thank you.
reviewed: 16-10-14
Watford Branch I was very impressed with the excellent service provided in order to let out my flat at full market price. With the initial interest taken in the property to the quality tenants provided, I would like to say thank you and especially to Tara for all her efforts and I will definitely be using Imagine again!
reviewed: 16-10-14
Watford Branch We have 2 properties let through Imagine who came up with good tenants very quickly and kept us informed throughout the process. We bought our second flat for let through Imagine and, again, the experience has been positive.
reviewed: 15-10-14
Watford Branch Good service all round keep up the good work
reviewed: 15-10-14
Watford Branch I had very good service from Ricky Veale - the Imagine rep. He followed up consistently and in a timely manner with reference to feedback on the property. For the times he was on annual leave, he ensured continuity by providing relevant information for his colleague Angie Pitan to assist where necessary. The after let service is great as well as he has helped in following up with the landlord where required. I have now referred friends of mine to Imagine for their letting requests. Thanks Imagine!
reviewed: 15-10-14
Watford Branch Good organisations and a very friendly agent followed me in every single step of the rent (Ricky). Cheers
reviewed: 15-10-14
Watford Branch Very friendly service. Arranged to view property on short notice and once at property wasn't pushy at all like some agents, answered questions asked, and now happy in our new home :)
reviewed: 07-10-14
WD25 Branch In simple terms the team at WD25 have met all expectations at every level. Polite, patient and professional what more could you wish for. Even those people not directly involved in my purchases and rentals have been so very professional and happy to go that extra mile to assist. I would at this point say I would not hesitate to use Imagine WD25 again but then I already have and continue to do so. Dare I say not agents are the same!
reviewed: 07-10-14
Bushey Branch Lovely people, great team! Jason and Aaron helped us buying our dream house and they were very helpful and patient when assisting us with completing all the necessary paperworks. Claire and James helped us with finding the right tenant to look after my house! Whilst being highly professional, they managed to establish a caring, empathic, kind and friendly relationship with us and managed to rent our house in two days and after only three viewings! James is also a super photographer and made our house look bigger and brighter that I almost didnt want to let it go anymore! Thank you Jason, Aaron, Claire and James!
reviewed: 01-10-14
Watford Branch The property management team have been excellent. I have found them very helpful and come back to any queries I may have very promptly. I would have no hesitation in recommending their services.
reviewed: 01-10-14
St. Albans Branch Outstanding service from Imagine. I have spent years dealings with property agents - Imagine are the best. Special thanks to Colin Hickey and Lily Coster who were so professional and helpful.
reviewed: 27-09-14
Watford Branch The lettings team are always helpful,polite and on the ball with all the paperwork and always have clients ready to move in, so property doesn't sit empty. An excellent service,thank you Imagine
reviewed: 26-09-14
Watford Branch It is very grateful to dealing with specially Angie,Tara and Mark about our first move and finally we moved hassle free and things were there as we were told. Many Thanks to them and the Imagine.
reviewed: 26-09-14
St. Albans Branch I am a landlord myself, so it was a new experience renting a property on behalf of my daughter. At all times, I found Colin Hickey and Lily Coster to be very knowledgeable and helpful, always responding quickly to my calls and emails.
reviewed: 18-09-14
St. Albans Branch Excellent local and market knowledge combined with a great customer service platform. thanks for all of your help!
reviewed: 18-09-14
St. Albans Branch A very efficient letting agency. I have been working with Colin Hickey, Lettings Manager. He has been very good at keeping me informed and advising of any changes/suggestions. He is quick to respond to emails and calls and has great customer service skills. Thank you.
reviewed: 16-09-14
Bushey Branch I was very happy with the service. James always seemed approachable and tried to answer my many questions. I will look the company when I purchase. Thank you Nola
reviewed: 16-09-14
St. Albans Branch Very useful and friendly staff. We rented a property but encountered complications throughout the renting process (at no fault of Imagine's) and yet the staff were especially helpful in providing any and all support/advice they could in order to rectify the problems. There was one slip up on Imagines part where we weren't emailed our inventory as we should have been, but upon contact regarding the problem, it was emailed out immediately and the staff were apologetic and friendly about it. Would be happy to use Imagine again and would recommend them to friends.
reviewed: 15-09-14
St. Albans Branch An excellent service provided by Colin, it is unusual these days to find such a high level of customer service and I would not hesitate in recommending him. Lily also was extremely helpful and nothing was too much trouble. In fact everyone at the branch that I had dealings with were polite and efficient.
reviewed: 10-09-14
St. Albans Branch We have rented our house out for over 5 years now and not had a good experience yet. Until now! Colin, Chantelle and Danny pulled out all the stops and nothing was too much trouble. Excellent service. Thanks guys
reviewed: 09-09-14
St. Albans Branch Excellent.the imagine team had my property let within a week. Completely efficient in every aspect. Thank you
reviewed: 09-09-14
St. Albans Branch We received an excellent service from Day 1. All the staff were very friendly, approachable, and went out their way to help. Would highly recommend Imagine to any would be movers.
reviewed: 01-09-14
Watford Branch My husband and I are extremely thankful and very grateful to Mike Cole. He enabled us to purchase our current house and gave us the needed reassurance, in the most uncertain of times. Mike's level of service was absolutely outstanding with his efficiency, knowledge and superb ability to negotiate and secure a tremendous deal.(Absolute legend ... So happy!) My next experience was with Ricky Veale, who's welcomed persistence ensured that we were constantly viewing properties and moving down the right track in terms of our investment. Dean finally secured the purchase for us,like Mike Cole, by remembering previous conversations and contacting us at the crucial time. I never really dealt with the branch manager Jamie Downs, however on the one occasion before completion when we had incurred a serious problem, he was extremely helpful, cooperative and most importantly, kept us informed. Based on the all the positive experiences,I obviously decided to appoint the letting and ma
reviewed: 23-08-14
Watford Branch I was very impressed with the Imagine Team. Mark Mathews provided us with excellent advice with regards to renting, It was advertised and within days rented out. Angie looked after the administration side and dealt with everything quickly and efficiently. Definately will reccommend.
reviewed: 14-08-14
Watford Branch We are very pleased with Imagine who has been helping us to let our flat for many years. The letting has always been with great care. All the staff involved have shown professionalism & courtesy in dealing with us. We wish all the very best for the future & hope to use them for years to come. Well done Angie.
reviewed: 28-07-14
Watford Branch Talking to Ricky and letting him help was a breath of fresh air. I talked to him and he knew straight away what we were looking for and the first property I saw was the one I took. Well done and thanks.
reviewed: 16-07-14
Bushey Branch Had a very straight forward and pleasant experience with Imagine, particularly Claire and Joshua. Very welcoming and offered professional advise regarding valuation and letting my property. Was kept informed throughout the whole process and was dealt with professionally. Will not hesitate to deal with same individuals again and will be sure to make recommendations to family/friends. Many Thanks Hiten Parmar
reviewed: 16-07-14
Bushey Branch Josh has done a cracking job in letting our property. He kept us fully informed at all times and his positive attitude was excellent. Thanks Josh and well done!
reviewed: 11-06-14
Watford Branch I called Imagine to enquire about a property which I was able to view on the same day. In a weeks time, I got the property! I met Tara Kelly who I contacted first time and would then call her several times during the day. At any time and every time I called, she was always very helpful, very professional, friendly, efficient and always answered my queries to my satisfaction. In the end I got the keys to the property which were a bit tricky to open. I called Tara, who quickly rushed to come and help and quickly rushed back to the office! Where would you get such a service? I have dealt with so many agencies before but this one by far has taken it to another level. IMAGINE is a wonderful agency but Tara Kelly is an absolute asset to the company. I am extremely pleased with the service I received since I made my first call.
reviewed: 15-05-14
WD25 Branch James at the WD25 office was fantastic in finding me a tenant within a week of signing the contract with Imagine to advertise my flat. I would recommend James to anyone, he kept me informed through the whole process and guided me with any concerns I had.
reviewed: 05-05-14
Bushey Branch I would like to thank Jason, Valerie and Joshua as well as the rest of Bushey team for their invaluable support in the selling of my property and the rental of a new one. Both operations had to fit in time and within very short deadlines. Imagine team managed to help me all the way through and now I can say I am happily leaving in my new home. Thanks! Maria Armstrong Mateos
reviewed: 11-04-14
Watford Branch Very good service from Ricky, kept us informed with all the process.
reviewed: 06-04-14
WD25 Branch James provided informative, prompt, and regular support during our search and negotiation for our property. My wife and I have not found as committed and considerate an estate agent as we have with James, both during our month-long search nor with previous property searches. Because of him we were able to move out and move in in a very brief period of time. To quote Darth Vader: "Impressive!" :)
reviewed: 22-03-14
St. Albans Branch I would like to highly commend the team at St Albans for their professionalism, determination and diligent manner in which they handled the letting and subsequent sale of our property. In particular, Kirsty and Glenn's teamwork, excellent market knowledge and swift sales negotiation meant that we let and sold our property very quickly. I cannot thank the team enough and would highly recommend Imagine.
reviewed: 17-03-14
Bushey Branch A very big thank you to Josh who helped us find our home. I couldn't have asked for a better experience. Josh showed us a selection of flats based on our needs and we found one we liked on the very first day of veiwings. Very professional and excellent communication as well which made the whole moving in process a dream.
reviewed: 07-03-14
Watford Branch Katrina Fernandes has been absolutely fantastic, incredibly helpful and professional. Special Thanks to her for helping us throughout our move. Highly recommended.
reviewed: 07-03-14
Watford Branch I have been dealing with Katrina Fernandes and Angie Pitan and they have both been extremely efficient with all of my needs. I have only recently started working with Imagine and I have to say it is an extremely professional company. The reason I say this, I am a landlord and property investor and I have properties throughout the country. I have only recently started buying property in the Watford area and I most definitely will be buying through Imagine and I will be doing my letting and all management with them also.
reviewed: 08-02-14
Bushey Branch Imagine Bushey provided an excellent service throughout, clear communication and going the extra mile to ensure my Purchase and finally finding Tenant for my investment quickly at fair affordable rate. Keep up the good work Bushey team
reviewed: 17-01-14
St. Albans Branch We dealt with Kirsty Hepburn. She is very professional, friendly and approchable, helped us with all our queries and managed to let the property within a few days. She kept us updated throughout the process. She made the letting a pleasant experience for us. We would like to say a big 'thank you' to her. I will use Imagine again and will highly recommend it to my friends and family.
reviewed: 07-01-14
St. Albans Branch Kirsty was very professional. She responded promptly to all questions asked and explained the process of letting very clearly.
reviewed: 24-12-13
Watford Branch The service I received was efficient and friendly. I was extremely happy with the whole process of moving, it was made simple and easy. Thank you!
reviewed: 23-12-13
Watford Branch Excellent experience. I was very impressed with the service that was offered by imagine. The representatives that worked with us were very polite, competent and were always avilable to answer all questions. Very pleased with the service.
reviewed: 23-12-13
Watford Branch The whole process from finding a new home to rent to moving in a few weeks later was wonderfully smooth all thanks to James. James was incredibly helpful and went out of his way to find the right property for me, he explained each step of the process and even followed up to check I had moved in okay. James is a really asset, it's been a pleasure finding a property to rent through Imagine.
reviewed: 19-12-13
Watford Branch Excellent service. Very professional. Would highly recommend this company.
reviewed: 15-12-13
Watford Branch I recently had a terrible leak coming through the ceiling of the extension of the property I rent through Imagine which was threatening that the whole roof & ceiling would collapse. This was caused by the fact that the roof had been very poorly constructed using simple ply wood,shed felt and screws! My Landlord is extremely hard to contact and is very difficult to deal with regarding maintenance issues at the property as she simply does not want to spend any money rectifying faults (of which there have been many at this property due to poor workmanship). The severity and urgency of the problem was causing me great stress (especially as I am currently in agony with a slipped disc) as the Landlady was refusing to pay for the repairs and the we were experiencing weather warning storms which was really quite frightening as the roof was lifting and banding back down again. I cannot praise Katrina Fernandes at Imagine enough for the way in which she handled the matter and got the repa
reviewed: 13-12-13
Watford Branch My letting agent was Cordelia Makowski from Watford branch . She help me to find the right property and rent it. Now I am very happy in the new home, thank you .
reviewed: 12-12-13
Watford Branch I just want to thank Imagine, and specifically Katrina Fernandes, Our property is a few problems as of recently and Katrina went above and beyond to assist and still checks in to make sure everything is okay. could not recommend enough.
reviewed: 15-11-13
Watford Branch Very pleased. Knowledgeable staff on hand to deal with any enquiries that arose.
reviewed: 12-11-13
Watford Branch Mark Matthews of Imagine provides the finer touch of estate agency Lettings service that many other agents can learn from. Mark was courteous, prompt and very professional. I felt as if he was listening to my needs and helped me find the perfect tenant for my property. I would highly recommend Mark Matthews to any new client looking for an outstanding agent to rent out their property’.
reviewed: 07-11-13
Watford Branch Katrina Fernandes has been absolutely fantastic - she is professional, compassionate and a true professional - nothing is ever too much trouble for her. She is an absolute pleasure to work with. Her level of customer care is absolutely exceptional - she is so incredibly helpful.
reviewed: 15-10-13
Watford Branch Dear Imagine, Although in the end I didn't rent my property through you, I was glad to have come across your agency for one reason: James Rigby. I'd never dealt with a more helpful, professional, prompt and email-savvy agent than him. Please, pass my regards to James and let him know that when I decide to move, I will be contacting your office and asking for him. Kind regards, Pavel Gonevski
reviewed: 05-10-13
St. Albans Branch Extremely efficient, friendly and helpful. Most highly recommended.
reviewed: 12-09-13
St. Albans Branch We looked at so many properties to rent and dealt with so many different agents and we were beginning to lose the will to live as nothing we were seeing matched our criteria. Cordelia at Imagine simply took the pain out of the process. She matched us with a fantastic apartment and after seeing it and loving it we were moved in within a few weeks. Such an efficient, speedy move made so much easier by Imagine's expertise and professionalism. They fulfil their promises. Great service.
reviewed: 12-09-13
Watford Branch I'm delighted with the Imagine team. Joshua Cobden has been my primary contact, he has been so proactive in his approach and has a a real 'can-do' attitude. He does a brilliant job of getting the job done. He's a real asset to your team.
reviewed: 10-09-13
St. Albans Branch Imagine were helpful from the start. With my girlfriend and I both working strange hours it was potentially difficult to set viewing times but Imagine were able to be flexible to our requirements. We viewed one house with Imagine in the St. Albans area and that was the house we moved into a month later. They made what could be a very stressful process as smooth as possible and were always able to answer any queries that we had. I would absolutely recommend Imagine to friends and family.
reviewed: 01-09-13
St. Albans Branch Excellent service and extremely helpful and efficient staff. Thank you.
reviewed: 30-08-13
Bushey Branch Good people and very aggressive people.
reviewed: 29-08-13
St. Albans Branch

Great house and great service. Informative, speedy and polite.

Special Thanks to Cordelia for helping us throughout our move.

reviewed: 28-08-13
Watford Branch We want to thank the Imagine team and especially Kirsty and Mark, as they gave an outstanding support that permitted the swift rental of a house when we were desperate moving in from Spain. The liaison with the landlord through them was quite satisfactory and I think they were able to tie the needs of both the landlord and the tenants. I won´t hesitate to refer anyone to them. MUCHAS GRACIAS.
reviewed: 27-08-13
Watford Branch

Mark Matthews was my first point of contact with Imagine. Mark placed our tenant on the day he came to see us to introduce Imagine - it really gave me an idea of how good Imagine's client database/network is.

After that, almost all my dealings were with Joshua Cobden. Josh is among the most friendly, efficient and responsive people I've dealt it. He addressed all the points right the first time around and in a timely manner at that. Overall, the Imagine team has been a pleasure to deal with.

reviewed: 19-08-13
St. Albans Branch Imagine have given me a very personal service and have been fast and successful in letting my properties. They were able to find excellent tenants in a very short time and the quality of checking was very high indeed. This ensures that the property will be treated well and that I can rely on the rent being paid on time and without question. I am most grateful to Imagine for the care and attention they have shown and will be delighted to use them and recommend them in the future. Many thanks - Tony Berk
reviewed: 02-08-13
Watford Branch Imagine Watford were totally professional in their finding me a new tenant for my property. Calls were returned promptly and I was kept up to date with viewings and information about prospective tenants. They were very efficient and i would certainly use their services again.
reviewed: 24-07-13
Bushey Branch This has been my first experience of renting out my property. I have found Imagine along with Claire & Jamie extremely helpful and efficient. I would highly recommend their services. Thanks again.....
reviewed: 18-07-13
Watford Branch Katrina & the team at Imagine, give an outstanding service. I am very happy that we rented our property through Imagine, any queries that we have are dealt with promtly.
reviewed: 16-07-13
Watford Branch

We found imagine to be very helpful and informative every step of the way. Both Claire Berke and Mark Matthews were very professional, helpful, friendly and efficient.

Thank you for a great service

reviewed: 15-07-13
St. Albans Branch

Cordelia let the flat in double quick time and handled the moving-in process extremely efficiently.

I couldn't 'Imagine' using anybody else.

reviewed: 12-07-13
Watford Branch Katrina Fernandes has managed our flat in Watford for the past 2 years - she is an absolute star and nothing is ever a problem for her. Everyone we have dealt with in the Watford branch have all been very friendly and helpful and we recommend Imagine to everyone we know!
reviewed: 12-07-13
Bushey Branch

The Bushey team provided excellent service, always friendly, polite, and with enthusiasm.

I would certainly recommend Imagine Bushey.

reviewed: 05-07-13
Watford Branch I would just like to say although I have not ended up renting through Imagine how much of a consent professional Estate Agent Josh's has been. He would regularly update me of any new property's suitable for me via email and would always follow this up with a call. I was very Impressed with his service.
reviewed: 05-07-13
St. Albans Branch

The most pleasant and helpful people to do business with in all aspects of buying and letting.

Highly recommended.

reviewed: 23-06-13
Bushey Branch

From the first minute Bradley at the Bushey branch took over our renting requirements he was extremely persistent in finding a place that truly met our needs. As busy professionals, he was careful to not waste our time, showing only those properties that were suitable and he was also available for viewings outside the typical office hours (which is very rare in the area!)


We are delighted with our new home and the whole process was surprisingly unstressful thanks to Bradley's excellent organisational skills and attention to detail. Having dealt with the staff at Imagine many times over the years as both landlord and tenant, it is gratifying to see their high standards of matching clients with suitable rental properties are continuing.

reviewed: 10-06-13
St. Albans Branch



reviewed: 05-06-13
St. Albans Branch

I was very happy with the service I received from Imagine. Their rates were very competative and all the information was straight forward. They found a suitable tenant quickly and handled everything very very efficiently.

 I would definately recommend them.

reviewed: 04-06-13
St. Albans Branch

Imagine and it's team provided me with a first class experience when it came to finding my new home. Even walking through the office door, I received a great experience in customer service. My partner and I set out our requirements as to what we were looking for, and within a month we are moved into our new - perfect first home together.

I hope that our relationship continues in the same vein & I would recommend anyone to use Imagine when looking at properties in the St. Albans area.

reviewed: 02-06-13
St. Albans Branch

Being new to the property letting market we needed quite a lot of guidance/advice and we were delighted with professional service provided by Imagine lettings.

Previously, we had doubted the need for a letting agent, however having seen the amount of work involved, we are very glad we have Imagine in place. Imagine were pro-active in their approach, which resulted in our property being let faster than I ever thought possible.

Their efficient and friendly service has remained consistent throughout the whole process and the support continues to this day. I would thoroughly recommend their services.

reviewed: 28-05-13
Watford Branch

Imagine were the best of the letting agents we used for this move. Our contact, Claire Berke, was professional, provided excellent communication (without hassling me) and was always helpful and friendly throughout (and had a beautiful smile too :).

My advice would be to clone Claire and put one in each of your branches! Overall an excellent and easy experience.

reviewed: 24-05-13
Watford Branch

I have just let my flat out through Imagine. Mark was very helpful and the process ran smoothly and efficiently.

 Mark found a tenant within the first week, which was great news for me! Everything was taken care of, and all areas explained which eased the stress of letting.

I would definetly recommned Imagine to others!

reviewed: 23-05-13
Bushey Branch

I am in the process of letting my flat with Bradley at Imagine in Bushey. This is the first time I have let my flat & he has been great to work with, very fast and efficient at finding me a tenant. Nothing has been too much trouble for him & everything has run very smoothly.

He has been very professional through the whole process & I would highly recommend using Imagine for their calm and professional approach.

reviewed: 21-05-13
Watford Branch

I found Joshua and Mark an absolute pleasure to deal with, they made letting my house a breeze and I would definitely recommend them and would also use them for letting my property next time around.

I am very happy with the service they provided me and Imagine are very lucky to have such a lovely group of people working for them at their Watford branch. Very happy indeed :)

reviewed: 20-05-13
Bushey Branch

We are first time nervous landlords and the process of renting out was not as easy as we thought. We thought it would be simply a lick of paint and that's it!

We would to thank for the terrific help given by Bradley whom calmly and patiently took us through the whole process.

Your a brick, pal!

reviewed: 14-05-13
St. Albans Branch

Imagine got the right tenants for me. Cordelia was professional, helpful and determined. Her personable manner and that of her colleagues made dealing with Imagine easy.

I would happily use them again both in lettings and sales.

reviewed: 13-05-13
St. Albans Branch

We rented our flat through Imagine Lettings & found that our representative, Cordelia, & the St Albans team went above and beyond. The administration, inventory and online reference checking processes were amazingly transparent, Costs: There were no hidden costs or surprises. Communication: Imagine Lettings maintained good communication, calling and emailing us when they said they would.

They provided accurate answers to the questions that we asked. They were also flexible and helpful in working with the landlords and ourselves to arrange the moving dates and paperwork to facilitate the entire process and make it less of a hassle.

reviewed: 11-05-13
Watford Branch

The staff at Imagine have been very professional in their approach both in sales and lettings. We are very pleased with the service we have received from them and would have no hesitation in recommending Imagine.

  A very big "thank you" to Katrina for the way she is looking after our property.

reviewed: 08-05-13
Watford Branch

I have now dealt with Katrina for the last couple of years. I can honestly say that she is an asset to your company. I have found her to be polite, prompt, courteous and informative whenever I have had any dealings with her.

I have always felt that she has my best interest at heart when it comes to the management of the property. I would also like to take this opportunity to mention Marcia and Miranda too are excellent to deal with. I have always found them to be extremely helpful whenever I have had any questions.

All in all, I feel that you have an excellent management team of whom you should be very proud of. I would have no hesitation in recommending you to colleagues and friends.

reviewed: 07-05-13
Bushey Branch

Great and friendly service. Imagine found a tenant for our property within a week.

Very happy with everything!

reviewed: 06-05-13
Bushey Branch

A big thank you to Bradley & Jason for pushing this one through quickly for us. Tip top service and thanks again for being able to manage our expectations as I know that I am probably not the easiest client to work with.

Well done guys ! We will recommend you further. Best Regards. Trevor.

reviewed: 26-04-13
Bushey Branch

Imagine have taken the trauma and stress out of our move. I spoke to Brad Broch & he was super efficient from the go. He's gone more than the extra mile in his understanding of our hectic work schedules; showed us a property that didn't fall under his remit & out of his own office hours, more than assisted in every aspect of our move and catered to all my high demands in finding our perfect new rental property.

 I contacted various other estate agents in my search & Imagine certainly are heads and shoulders above the rest. Thank you Brad, you deserve more than a medal for what you have done for both of us & Imagine should be honoured to have you on their team.

reviewed: 25-04-13
St. Albans Branch The team at Imagine, especially Cordelia were really proactive, user friendly and engaged. They helped us find great tenants in no to next time and we would recommend their services.
reviewed: 24-04-13
Watford Branch

I found Katrina Fernandes very helpful in all my dealings with her.  

Katrina dealt with any issues in an excellent manner.

reviewed: 19-04-13
St. Albans Branch

Thanks to Cordelia I found a property to let within a day. She has been extremely helpful.

Highly recommended.

reviewed: 21-03-13
Watford Branch

When we recently sought your advice about buying a rental property you were able to provide valuable information on the best properties to look at. Your sales team soon found just the right property for us & the wheels were in motion much sooner than expected.

To save time we used your recommended legal and financial advisors. This was an excellent recommendation. As soon as the contracts were exchanged your lettings team started the process of finding the right tenant. They were as equally efficient & a tenant was signed up the same day the purchase was completed.

We certainly feel as if we have had the full “Imagine” experience. We could not be happier with the whole process from start to finish. Without doubt, whether you are buying or letting, we would recommend Imagine.

reviewed: 10-03-13
St. Albans Branch

As a first time landlord I found the service to be both personable and professional. Every effort was made to find a suitable tennant.

Any queries on my part were always dealt with promptly. All communications went smoothly. It has been a very trustworthy relationship.

reviewed: 22-02-13
St. Albans Branch

Having been disappointed on a previous property, we were thrilled when we were given first viewing on a flat that was new to the market. We originally viewed with Danny, but the second property was through Cordelia, so there is obviously excellent communication within the team as our needs were understood and swiftly met.

The whole process was managed seemlessly and professionally. Cordelia has even been brilliant in checking up on us post-move in even though our property is privately managed. All in all, a very positive experience and we would have no hestitation in renting through Imagine again.

So thank you to all involved!

reviewed: 15-02-13
Watford Branch

The team at Imagine lettings really do know what they are doing! They have managed to let two properties for me outside their area, where local agents had been next to useless. They listen to what you want ( and I am fussy!) they set about achieving it. They are pro active, well informed and work for both landlord and tenant alike, to ensure the best match.

Head man Mark, supported by Bradley make you feel like the only customer and are really good to do busines with. They have all of my tiny empire now and I very much hope it will remain that way.

reviewed: 13-02-13
Watford Branch

After some bad experiences with other agencies it was pleasant to be supported by a totally experienced professional team who: a) Understood our needs b) Understood the market in a realistic way c) Carried out every instruction agreed and offered creative but practical suggestions d) Are a joined-up company in that, if my direct contact was not available, whoever answered my call did so knowledgeably immediately.

An all round excellent team who will keep me as a customer for a long time.

Congratulations to you all.

reviewed: 12-02-13
St. Albans Branch

The service from Imagine was excellent. The lettings team were always on hand to answer any questions & we had full confidence in their choice of tenants.

If you are looking to let out your property, I would highly recommend the St Albans branch!

reviewed: 08-02-13
St. Albans Branch Very friendly & helpfull staff. Everything went very quickly with no problems. And the house is lovely.
reviewed: 06-02-13
St. Albans Branch

Very good, very helpful & friendly. Everything completed at a fast pace, which was excellent .

Thank you

reviewed: 15-01-13
Watford Branch

The staff here are beyond helpful no matter which section you are dealing with, sales & after sales services also.

They make moving home as easy a transition as possible and are always happy to help you with any issues or tenancy related matters and really go out of their way.

Excellent customer service across the board. By far the best estate agents I have dealt with, cannot recommend them enough. Thanks for everything :)

reviewed: 06-01-13
St. Albans Branch

I recently had a property become vacant during the Christmans period. Unfortunately, the property needed to be completely painted & the carpets had to be cleaned before it could be let out.

Viewings were taking place regardless of the mess. I was very surprised when Imagine called to say that i) they had found a tenant ii) the tenant can move in before Christmas ! I am very grateful to Imagine for their hard work, professional and speedy service !

reviewed: 21-11-12
Watford Branch

I have been renting from Imagine for nearly two and a half years, I have found them to be pro active in getting issues resolved, friendly telephone manner, great communication and very helpful. The level of service I have received has been to a high standard.

I would recommend Imagine to anyone letting/renting etc. Also I would like to say a special thank you to Katrina at the Watford Office, she is always helpful and friendly and cares about those who are renting and always gets the job done to our satisfaction. Thank you.

reviewed: 15-11-12
Watford Branch

Since moving into the property in July, which is rented and managed though Imagine with Katrina being my point of contact, I am really pleased with the speed and politeness on a few issues there have been which have been dealt with.

She is always a pleasure to speak to & no matter how big or small the problems have been they have been resolved with kindness, speediness & very promptly. When there has been a slight delay Katrina has kept me informed in the progress of the delay.

reviewed: 10-11-12
St. Albans Branch

The service was of such excellent quality it was second to none. Finally agents who listen & offer a personalised service rather than a rigid off the shelf service.

I will be back & so will follow my recommendations. A BIG thank you!

reviewed: 09-11-12
St. Albans Branch

Imagine were very professional in looking for good tenant for my property, checked up references & credit checks.  I will recommend any landlord to use Imagine, just relax let them carry out all that is needed to let your home.

A big thank you to Cordelia - you are star.

reviewed: 08-11-12
Watford Branch

I am writing to say what a great service I received from Imagine when letting our flat.

Within a week of putting the property on the market we had several viewings and secured a very good tenant.

A special mention must go to Bradley Broch who was extremely proactive with the viewings.

reviewed: 07-11-12
St. Albans Branch

We didn’t initially appoint Imagine but they persuaded us to give then a trial. Two viewings later & we had an offer with immediate move in date.

Very pleased, & when it is next empty we will be re-using them.

reviewed: 07-11-12
St. Albans Branch

Cordelia was professional & very helpful throughout the entire process, keeping us informed & ensuring things went as smoothly as possible.

The whole process was managed excellently & I have no hesitation in using Imagine again in the future.

reviewed: 07-11-12
Watford Branch

I used Imagine to rent & manage my property,  then later to sell it. The service I received at all stages was excellent and extremely efficient.

They are very different from your typical estate agency as they give you honest views to help you with any decision you are trying to make. My property rented out within 24 hours and sold within 3 weeks, I was worried it would take up to a year.

I would recommend Imagine to anyone.

reviewed: 05-11-12
St. Albans Branch

There were some initial hiccups with obtaining references, as the reference company kept emailing us to chase up on the referees which we did not believe to be our responsibility, having paid £400 in fees for this. However, once we did chase this up the rest went through very quickly.

The staff were friendly and helpful. However, we were disappointed at the state the Landlord left the property for us when we collected the keys.  The agents should have brought this to the landlords attention prior to agreeing hand over.

reviewed: 03-11-12
St. Albans Branch

We were going to rent our property with another agent but we were very disappointed with the photographs of our property they put on their website and the time it was taking to find us tenants.

In the end we decided to go with Imagine as they had kept in touch during the process and in contrast, were extremely proactive.  As new landlords we also used Imagine to organise the gas safety check, energy efficiency certificate and inventory check.

So far we have been very impressed with the professionalism shown by the Imagine team, especially Cordelia, who has been our main point of contact.

reviewed: 16-10-12
St. Albans Branch

The experience that I have had with Imagine has been a seamless one. From the second I walked in the door I was listened to & offered properties that were of interest to me, not any old rubbish that was on the books like some estate agents I visited.

In particular Cordelia Makowski was amazing, not only did she help us find our dream rental property but she went above and beyond and all with a smile on her face. Cordelia called me back when she said she would, ensured that we were fully up to date via e-mail of the progress and was speedy to reply whenever I had a question or problem.

I would highly recommend Imagine based upon her attitude and actions. Best service I have had from an estate agent- long may it continue!

reviewed: 16-10-12
St. Albans Branch

When I first approached 'Imagine`' St. Albans, they were the New Kids on the Block. They were a breath of Fresh Air in that they recognized me as a Person and not just another statistic.

I was a rather difficult case in that my previous Letting Agents who also have a prime position in St. Albans failed to give me a good Reference after renting a property from them for 2 years. This was based on 2 late rental payments of which they discovered I had actually paid twice on 2 occasions. I found Cordelia, amazing, she really listened and helped me through the process of obtaining my New Home

I highly recommend you use IMAGINE as they will accommodate all your needs no matter how difficult your circumstances.

reviewed: 15-10-12
Watford Branch

I've been renting through Imagine for the past 18 months and I must say the service has been fantastic. I normally deal with Katrina Fernandes and I found her very courteous, helpful and always finds a solution.

She is truly a star in my book. Thank you Katrina.

reviewed: 05-10-12
Watford Branch

I was extremely impressed by the professional & friendly approach I encountered from not just one but all members of the Imagine Team,  both when renting my a flat & buying a property.

No detail was too much trouble for the team and I could not believe the support given when a situation came up that nobody was expecting. I thoroughly recommend Imagine Estate Agents and would not think of doing anything property related without seeing them first. Thank you.

reviewed: 03-10-12
Watford Branch

It has been an absolute pleasure dealing with Bradley and Mark at the Watford branch. It was in a unique situation of letting my property with them and renting a property off them!

The whole process was hassle free, and they both did all they could to assist me at all times. As promised they let out my one bedroom flat within a couple of days. And then found me the most perfect 2-bed 2-bath luxury pad to move into. 

I will lalways use Imagine for any kind of home move. Thanks guys :-)

reviewed: 01-10-12
St. Albans Branch

I received first class service from Imagine, & their Lettings Manager Cordelia. She was a pleasure to deal with - who quickly and efficiently found the perfect tenants for our properties.

Although new to St Albans, Imagine certainly know their stuff and I would highly recommend them to anyone.

reviewed: 01-10-12
St. Albans Branch

The service we received at the St Albans branch was second to none Cordelia in particular went out of her way to find a property that suited exactly what we wanted. Her efforts could not be faulted and her commitment to us as her clients went above and beyond any other agent we dealt with.

I would highly recommend Imagine to anyone wanting a professional, friendly and highly committed agent. 10/10

reviewed: 27-09-12
Watford Branch

Dear Katrina,

I would like to thank you for the excellent service you have delivered. Despite all the problems caused by a third party, you managed to deal with it efficiently even though I was not in the country. You kept both my tenant and myself updated throughout.

It's so reassuring knowing that when something does go wrong there is a competant and professional person dealing with it! You are an asset to Imagine!

reviewed: 25-09-12
St. Albans Branch

Much thanks to Cordelia from the St. Albans branch in sourcing, qualifying & successfully securing tenants for my rental properties.

The service has been refreshingly proactive & communicative. I look forward to their continued professionalism in delivery of service.

reviewed: 20-09-12
Watford Branch

I use imagine estates for all my dealings - my business is property, they handle lettings exceptionally well, really making sure the incoming tenant is the right one, they are fantastic at selling and answering the buyers needs and concerns every step of the way until exchange and completion, and their valuers are very realistic on prices and understanding true values.

I've also bought through Imagine and have found their communication between buyer and seller to be consistent and outstanding. They have a very large customer base being the leading agents in Watford. For me and my business there is no other agent in Watford that can give a service as good as Imagine. Ask for Glenn.

reviewed: 17-09-12
St. Albans Branch

I would like to give a big thank you to all the staff at Imagine St Albans, especially to Cordelia for helping me out to find a beautiful property to rent.

Also I would like to mention how helpful they were with the management, co-ordination & completion of all the  paper work without any aggravation at all. Always sporting a big smile and goodwill to help.

Kind Regards GK

reviewed: 14-09-12
Watford Branch

Dear Katrina,

I have sent an email two days ago , which was most probably seen as a complaint.

I have realised that there is no fault of yours in the fact that my property was badly damaged and neglected and this state of affairs is only down to tenants themselves.
I would like to however thank you for your outstanding reaction and magnificent management skills, which you have demonstrated in the last couple of days. You have surpassed all my expectations. Your action plan has been working brilliantly and I appreciate your regular updates. They say that true sign of person's character can be only seen trough difficulties and when faced with major problems. If that's true then I would like to congratulate you on your character , for it is truly one that has to be admired.
Other then making all necessary arrangements to bring my property up to liveable standard, you have more importantly deflected all stress and frustration away from me during this difficult transition time. 
I once again thank you for your leadership and your skill.

reviewed: 15-08-12
Watford Branch

This is my 3rd year renting with Imagine and although I have had a few maintenance issues at the property they have always managed to get these rectified for me.

I would like to say a special thank you to Katrina Fernandes who has been an absolute star

reviewed: 13-11-06
Watford Branch

I wanted to take some time to thank you guys for the excellent service you have provided during our dealings with you to date.  Special mention to Josh who has been extremely helpful and has maintained a very friendly attitude throughout (despite learning the ropes and my endless questioning).

To be honest , I have always been quite wary of dealing with agents due to some previous poor experiences as we discussed. However “Imagine” seem to have a different take on things and have I’m happy I chose to go with you guys as there appears to be a genuine focus on customer experience.

Hoping this continues going forward.

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