UK Estate and Letting agents are required by law to belong to an approved redress scheme. The role of the redress scheme is to provide independent, fair and reasonable resolutions to disputes with members of the public.
The Property Ombudsman is the one we belong to. You can find all 4 of our branches (Watford, Bushey, WD25 and Hemel Hempstead) listed for membership for both residential sales and residential lettings.
The TPO provides a range of useful guidance documents for anyone buying, selling, letting or renting a property, part of which explains the roles of various people involved in the process.
For buyers. https://www.tpos.co.uk/images/documents/guidance/Guidance_for_Consumers-Buyers.pdf
For sellers. https://www.tpos.co.uk/images/documents/guidance/Guidance_for_Consumers-Sellers.pdf
For landlords. https://www.tpos.co.uk/images/documents/guidance/Guidance_for_Consumers-Landlords.pdf
For tenants. https://www.tpos.co.uk/images/documents/guidance/Guidance_for_Consumers-Tenants.pdf
Please note that it states in the buyers and sellers guides that the agent has no control over the legal process but will generally assist in checking on the progress of the purchase. This is true, however, our sales progression team are tasked with pushing your sale/purchase through to completion as opposed to just checking on its progress. This forms part of our standard service package but is by no mean ‘standard’ practice among agents.
"Great job - sold our property within one week, even in a tougher market! Very professional service from people who obviously care and go the extra mile. Having a dedicated sales progression team sets them apart from the competition. They have kept pushing the solicitors on both sides to keep the sale on track."
J & T K