Emergency contact numbers for tenants

In the event of a serious problem regarding your property and when Imagine offices are closed, please note the emergency contact details below.

This emergency line is only if you’re renting a managed property through us and we’re your main point of contact. If you’re not renting a managed property and usually contact your landlord in the event of an emergency, please contact your landlord directly.

Your responsibilities

These numbers should only be used in an emergency. In the event the problem is not deemed an emergency or where the fault is as a result of damage or something that is not the responsibility of your landlord, you may incur a charge for any callout.

As a tenant, you have a duty to minimise expense to your landlord. Before calling an emergency contractor, please check any manuals you've been supplied with.

In the event of electrical failure and where it is safe to do so, please check trip switches and fuses.

In the event of loss of heating, do check the boiler/timer manual and revisit the settings before calling our contractors.

Should a leak occur, please try and isolate the water supply using the stopcock to prevent additional damage.

Contact numbers

The following contractors provide emergency cover, including any holiday periods:

If your emergency relates to gas and you have British Gas cover, call 08459 500 400.

If you happen to have an emergency at your property whilst our office is closed, then please call our ‘Out of Hours’ Emergency contractors on the numbers below:

For plumbing & heating emergencies, please call Space Heating – 0800 158 4423

For electrical emergencies, please call KG Electrical - 07738 585859 (if there is no answer then please leave a voicemail and he will call back)

Please note that these numbers are only to be used if you have a serious emergency that cannot wait until our offices are open. In the event that the issue is not deemed as an emergency, or where the fault is a result of damage or an issue that is not the responsibility of the landlord, then you may be liable for the cost of the call out.

In the event that our emergency contractors are unavailable, please instruct a contractor yourself and keep the invoice or receipt. We can then ask your landlord to reimburse you for the cost of the call out.

Please note that if you do not provide us with a receipt or an invoice for the call out or repairs, then we are unable to reimburse you for the cost. We will also not reimburse you for a call out or repair if the issue was not deemed as an emergency.